The Elite Financial Advisor Podcast With Sten Morgan
Aug 14, 2026 · 37 min · 12 segments
In this episode of Elite Advisor Podcast, Sten Morgan sits down with Shruti Joshi, President and COO of Facet, to unpack where financial advice is heading - and why the future advisor is defined by…
Shruti JoshiGuest
Sten MorganHost
We believe that the consumers want something different, that the future advisor does not just sell investments or sell insurance This isn't probably something you just switch overnight and I'm just a new person, new product offering, new process, new way to communicate.

What does that look like? How would you coach up the advisors on how do you start moving in this direction to become a different advisor? And that doesn't mean you stop AUM, you stop insurance, but like you start communicating your value differently.

I think first and foremost, you know, there is a question you have to grapple with around what is the scope of your service.

So, you know, a lot of the industry gives away a financial plan as a marketing tool to collect assets.

We obviously are like, "Hey, we're gonna give you a roadmap that changes," and, you know, assets are just like how you make those things happen.

But I think for your average, um, you know, for your sort of more traditional where do you start, I think first you have to really be honest around what is the service you wanna offer that you're capable of offering.

And, you know, maybe it is just a piece of, of the, you know, of the pie and it's just investing and it's retirement planning.

Well, okay, you know, if that's what it is and it's a limited scope, I think there's a question of what do your clients really need and where do you wanna take the business? So if you look at the average age of a customer in the wealth space, they're usually in their 60s, they've accumulated quite a bit of wealth, and so they're interesting for an advisor that charges assets.

Well, for us, it was really more interesting to go after this underserved population, and those are gonna be your Gen Xers and millennials.

So if you're an advisor and you're saying, "I really wanna go after the retirement segment," well, then do that, right? Build the best retirement plans and really make sure you have an offering that is in line with what the retiree needs.

But if you're thinking about expanding, maybe it's time to go after some of the kids of the retirees and talk to them and see what is it that they're looking for.

And so I think it really depends on what's important to you and where do you want your business to go, 'cause there's so much opportunity in this segment.

So, so I, I wonder if when we think about advisors, I, I know the tough thing I struggle with is if you would've asked me when I was, you know, 24, am I a financial planner? Do I offer financial planning? I would've said yes.

It wasn't until I realized like, oh, a financial plan is not investments and insurance.

Like a financial plan is cash flow, retirement, tax strategies, estate planning, risk management.

Like, and I think w- as I f- meet with advisors and speak at conferences, I still feel this resistance of like admitting that we have not been doing what we thought we were doing to some degree.

Like, and part of that is just accepting what a real full financial plan looks like, and then being able to communicate to a client that if I never see you again, I want you to know here's what a complete plan looks like.

Maybe you then say, "I'm gonna own these two things and I'm really good at them." You still need help everywhere else, and I think if we don't tell the client that, they may never know they don't have a real plan.

We believe that the consumers want something different, that the future advisor does not just sell investments or sell insurance This isn't probably something you just switch overnight and I'm just a new person, new product offering, new process, new way to communicate.

What does that look like? How would you coach up the advisors on how do you start moving in this direction to become a different advisor? And that doesn't mean you stop AUM, you stop insurance, but like you start communicating your value differently.

I think first and foremost, you know, there is a question you have to grapple with around what is the scope of your service.

So, you know, a lot of the industry gives away a financial plan as a marketing tool to collect assets.

We obviously are like, "Hey, we're gonna give you a roadmap that changes," and, you know, assets are just like how you make those things happen.

But I think for your average, um, you know, for your sort of more traditional where do you start, I think first you have to really be honest around what is the service you wanna offer that you're capable of offering.

And, you know, maybe it is just a piece of, of the, you know, of the pie and it's just investing and it's retirement planning.

Well, okay, you know, if that's what it is and it's a limited scope, I think there's a question of what do your clients really need and where do you wanna take the business? So if you look at the average age of a customer in the wealth space, they're usually in their 60s, they've accumulated quite a bit of wealth, and so they're interesting for an advisor that charges assets.

Well, for us, it was really more interesting to go after this underserved population, and those are gonna be your Gen Xers and millennials.

So if you're an advisor and you're saying, "I really wanna go after the retirement segment," well, then do that, right? Build the best retirement plans and really make sure you have an offering that is in line with what the retiree needs.

But if you're thinking about expanding, maybe it's time to go after some of the kids of the retirees and talk to them and see what is it that they're looking for.

And so I think it really depends on what's important to you and where do you want your business to go, 'cause there's so much opportunity in this segment.

So, so I, I wonder if when we think about advisors, I, I know the tough thing I struggle with is if you would've asked me when I was, you know, 24, am I a financial planner? Do I offer financial planning? I would've said yes.

It wasn't until I realized like, oh, a financial plan is not investments and insurance.

Like a financial plan is cash flow, retirement, tax strategies, estate planning, risk management.

Like, and I think w- as I f- meet with advisors and speak at conferences, I still feel this resistance of like admitting that we have not been doing what we thought we were doing to some degree.

Like, and part of that is just accepting what a real full financial plan looks like, and then being able to communicate to a client that if I never see you again, I want you to know here's what a complete plan looks like.

Maybe you then say, "I'm gonna own these two things and I'm really good at them." You still need help everywhere else, and I think if we don't tell the client that, they may never know they don't have a real plan.
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