400: Inside the Client Service Model of a $415M AUM Practice

What does it actually look like to build a fast-growing advisory firm without sacrificing the depth of your client relationships?  In this episode, I’m sitting down with financial advisor Emily Rassam to take a behind-the-scenes look at the client experience, workflows, and team structure she’s used to build a thriving practice serving approximately 270 families. We dig into how behavioral finance shapes everything from prospect conversations to financial plans, why every meeting in her firm has a defined purpose and process, and how her team delivers a highly personalized experience without relying on traditional client segmentation. In this episode you will learn: - How to use behavioral finance questions to identify ideal clients and create deeper financial planning conversations. - Why a structured onboarding process can differentiate your firm before a prospect ever becomes a client. - How to build a flexible client service model that combines consistent processes with personalized planning. - How strong workflows and delegation allow advisors to step away from prep and follow-up without sacrificing the client experience. If you’ve ever wondered how to create a more personalized client experience while still building a practice that can scale, this conversation gives you a look under the hood of a firm doing exactly that. You’ll walk away with practical ideas for structuring your meetings, strengthening your workflows, using your team more effectively, and creating the kind of processes that give you more capacity to focus on the work you do best. Check out The First 100 Days Course: The Advisor's Blueprint for a Remarkable Client Experience HERE! Learn more about T2MWorks HERE! Learn more about Asset-Map financial planning software HERE! Learn more about our sponsor Beemo Automation HERE!    Check out the Efficient Advisor YouTube Channel HERE! Connect with Libby on LinkedIn HERE! Successful businesses don’t get built alone. You need community! You need collaboration! Join us in The Efficient Advisor Community on Facebook.