S4E25 - The Missing Step on the Property Ladder: Digital Accessibility

why is digital accessibility so important?

I think it's so important for people in our space who are being left behind

that

we do something about that and help people in our space get on the financial ladder, get a home loan or refinance a loan.

We want to help people in our space not get left behind.

So we want to make things accessible for everyone.

Where is it not accessible?

At the moment, you try going onto different banks' websites.

Yep.

You're

going to get nowhere.

Yep.

You go to 10 different banks' websites, maybe you'll find one which might be accessible.

But

you're going to spend a lot of time going from bank to bank where if you can work with a good broker, they can help you find the right bank to make things accessible and get you the best deal.

That's what we do.

One of the things from experience is the paperwork.

It's a nightmare for me.

How can you make the difference, David? Because accessibility, again, it's a huge issue for us.

Huge issue.

And most of it is not built to help people.

So many of our clients, we have to set time aside, talk on the phone, go through line by line what their financial position is, assets, liabilities, their income, and walk through it all.

and then add into the bank system.

It does add another level, but we like to work with our clients and work through how to get people into the system.