The Compassionate Leader School Podcast
Sep 16, 2026 · 16 min · 9 segments
Two people can hold the exact same title. Only one of them is quietly doing a second job no one put on the org chart. You plan the birthday. You read the room before the meeting starts. You carry…
Debbie LawrenceHost
It was a family recipe for rich chocolate layers and real buttercream topped with fresh raspberries.

She learned three years ago that Hayley hated fondant and made a mental note in the special events folder that lived in her head.

She picked the balloons and sent the calendar invite with a subject line that said, don't tell Hayley.

She made sure the whole team gathered at 3 p.m. even though two people had a deadline breathing down their necks.

An hour later, she opened the client proposal Haley had submitted that morning.

Then there were the three sections Haley had copied straight from a different pitch, with the original formatting still attached.

To make matters worse, this was the third time in two weeks she'd been handed substandard work from Haley.

She thought about the singing earlier that afternoon, about Haley wiping her eyes, and the divorce nobody was supposed to know about, but everybody did.

"'I can't give her hard feedback today,' It's her birthday, plus she's got so much else going on in her personal life.

She closed her office door, opened the proposal and started rewriting it herself.

Two hours later, the office was empty and Sarah was still there fixing someone else's work while her own inbox filled up behind it.

Then she saw the text Haley had sent the whole team after the party, so grateful to be part of this family.

Sarah read it twice, and underneath the warmth of it, a sharper thought showed up.

If we're family, why again am I the only one sitting in the office at 8 o'clock when everyone else has gone home? No one hired Sarah to remember Haley hated fondant.

It wasn't in her job description to protect the team's feelings on their birthday.

She just started doing it somewhere along the way because that's what she believed a good leader does.

It was a family recipe for rich chocolate layers and real buttercream topped with fresh raspberries.

She learned three years ago that Hayley hated fondant and made a mental note in the special events folder that lived in her head.

She picked the balloons and sent the calendar invite with a subject line that said, don't tell Hayley.

She made sure the whole team gathered at 3 p.m. even though two people had a deadline breathing down their necks.

An hour later, she opened the client proposal Haley had submitted that morning.

Then there were the three sections Haley had copied straight from a different pitch, with the original formatting still attached.

To make matters worse, this was the third time in two weeks she'd been handed substandard work from Haley.

She thought about the singing earlier that afternoon, about Haley wiping her eyes, and the divorce nobody was supposed to know about, but everybody did.

"'I can't give her hard feedback today,' It's her birthday, plus she's got so much else going on in her personal life.

She closed her office door, opened the proposal and started rewriting it herself.

Two hours later, the office was empty and Sarah was still there fixing someone else's work while her own inbox filled up behind it.

Then she saw the text Haley had sent the whole team after the party, so grateful to be part of this family.

Sarah read it twice, and underneath the warmth of it, a sharper thought showed up.

If we're family, why again am I the only one sitting in the office at 8 o'clock when everyone else has gone home? No one hired Sarah to remember Haley hated fondant.

It wasn't in her job description to protect the team's feelings on their birthday.

She just started doing it somewhere along the way because that's what she believed a good leader does.
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