The Compassionate Leader School Podcast
Jul 15, 2026 · 19 min · 9 segments
For two years, Monica was a rock star at her company. Then she started missing deadlines, forgetting conversations, and seeming scattered in meetings. Her boss’s first thought: She’s gotten…
Debbie LawrenceHost
As a senior leader, she was organized, she was proactive, and she was unflappable.

Her boss, Elena, barely had to think about operations because Monica had it covered.

If you'd asked anyone on that team who they'd want running the ship in a crisis, every single one of them would have said Monica without hesitation.

Monica started missing deadlines, not by a lot, but consistently, and she was making small mistakes, so they were starting to creep into her work.

She seemed scattered in meetings and forgot conversations she and Elena had just had.

When Elena told me about this, she said, Debbie, my first thought was Monica's gotten complacent, maybe.

What's going on? Monica immediately apologized and said she'd do better, but nothing changed.

And I said to her, before you decide that Monica's the problem, have you asked her if something's affecting her capacity? Well, Elena had to admit she hadn't.

She'd been focusing on her attitude, her drive, her motivation, all of those kinds of things.

So at their next one-on-one with my urging, Elena tried a different approach with Monica.

So before we talk about a plan to address it, I need to ask if there's something happening that's affecting your bandwidth and in that moment Monica broke down her son she shared with Elena had been diagnosed with autism six weeks earlier and it happened the same week that her mom fell and broke her hip Monica was managing therapies, medical appointments, and insurance battles, all while trying to look normal at work because, as Monica said to Elena, you know, everybody's got stuff going on.

As a senior leader, she was organized, she was proactive, and she was unflappable.

Her boss, Elena, barely had to think about operations because Monica had it covered.

If you'd asked anyone on that team who they'd want running the ship in a crisis, every single one of them would have said Monica without hesitation.

Monica started missing deadlines, not by a lot, but consistently, and she was making small mistakes, so they were starting to creep into her work.

She seemed scattered in meetings and forgot conversations she and Elena had just had.

When Elena told me about this, she said, Debbie, my first thought was Monica's gotten complacent, maybe.

What's going on? Monica immediately apologized and said she'd do better, but nothing changed.

And I said to her, before you decide that Monica's the problem, have you asked her if something's affecting her capacity? Well, Elena had to admit she hadn't.

She'd been focusing on her attitude, her drive, her motivation, all of those kinds of things.

So at their next one-on-one with my urging, Elena tried a different approach with Monica.

So before we talk about a plan to address it, I need to ask if there's something happening that's affecting your bandwidth and in that moment Monica broke down her son she shared with Elena had been diagnosed with autism six weeks earlier and it happened the same week that her mom fell and broke her hip Monica was managing therapies, medical appointments, and insurance battles, all while trying to look normal at work because, as Monica said to Elena, you know, everybody's got stuff going on.
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