Sep 9, 2026 · 3 min · 5 segments
A small explanatory video before the onslaught of new content
Douglas ParkHostNo entities detected.
We're going to be looking at, of course, a Gentic CX designer, which many of you will have seen appear in your instance that went GA. or general availability last week.
You will also may, those of you with the appropriate security permissions will have seen that.
without any further setup which is amazing uh there's been so many advances in fcs forecasting capacity planning and scheduling um and there's been several blog posts in fact there's been a million things have happened uh and we will be talking to uh another good friend of mine abhishek later in the week about uh how we take your ideas and requests and feed them back to the service team and how that process works and what that looks like And I'm looking forward to talking about all of those things, but I wanted to get out of the way what is no doubt the mark-shaped hole, the mark-shaped elephant in the room that he, at present, is busy enjoying a well-earned rest, and we hope to see him again very soon.
We're going to be looking at, of course, a Gentic CX designer, which many of you will have seen appear in your instance that went GA. or general availability last week.
You will also may, those of you with the appropriate security permissions will have seen that.
without any further setup which is amazing uh there's been so many advances in fcs forecasting capacity planning and scheduling um and there's been several blog posts in fact there's been a million things have happened uh and we will be talking to uh another good friend of mine abhishek later in the week about uh how we take your ideas and requests and feed them back to the service team and how that process works and what that looks like And I'm looking forward to talking about all of those things, but I wanted to get out of the way what is no doubt the mark-shaped hole, the mark-shaped elephant in the room that he, at present, is busy enjoying a well-earned rest, and we hope to see him again very soon.
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