Jun 1, 2026 · 29 min · 12 segments
James talks to Vicki Gilman form Social Return case management Social Return British Association of Brain Injury and Complex Case Management
Vicky GilmanGuestJamesHostSo Vicky, we'd better start off by understanding what case management is, 'cause I'm guessing you don't look after people's luggage.
It can surprise you with what it is from time to time, and it's very individualized.
Mm.
[laughs]
Um, but broadly speaking, most case managers in the UK at the moment are working with people after traumatic injuries.
And we are there to help coordinate whatever it is that is going to improve the rehabilitation and recovery journey for people.
Mm-hmm.
Um, and at the end of it which I work, which is the more catastrophic and complex end, and often working with brain injury, spinal cord injury, life-changing injuries, it extends into how people wish to live their lives, um, what sort of lifestyle choices they want to make, and just working alongside them very often to figure out w- what is the best approach to that, what kind of support do they need, what sort of choices might make life easier, more fun-
Mm
Yeah.
It all depends on how much people want, how much they need, and the funding of it.
So Vicky, we'd better start off by understanding what case management is, 'cause I'm guessing you don't look after people's luggage.
It can surprise you with what it is from time to time, and it's very individualized.
Mm.
[laughs]
Um, but broadly speaking, most case managers in the UK at the moment are working with people after traumatic injuries.
And we are there to help coordinate whatever it is that is going to improve the rehabilitation and recovery journey for people.
Mm-hmm.
Um, and at the end of it which I work, which is the more catastrophic and complex end, and often working with brain injury, spinal cord injury, life-changing injuries, it extends into how people wish to live their lives, um, what sort of lifestyle choices they want to make, and just working alongside them very often to figure out w- what is the best approach to that, what kind of support do they need, what sort of choices might make life easier, more fun-
Mm
Yeah.
It all depends on how much people want, how much they need, and the funding of it.
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3 of 6
Bomb Ripples of Injury
She likens injury impact to sudden explosion.
Rehab Rollercoaster Ride
Her rollercoaster metaphor explains unpredictable rehabilitation journeys.
Project Managing Human Lives
Case management compared to remodeling a soul.
+3 more clips · 3 min 38 sec of audio in all
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