Jul 13, 2026 · 32 min · 16 segments
Have you ever wondered why smart, well-intentioned people still misunderstand each other? Tune in to my conversation with Joe Patneaude and learn: - How to communicate with clarity and in alignment…
Joe PatneaudeGuest
Natasha BazilevichHostWell, this is interesting because from the point of view of a leader, it's hard because people who you are communicating with, like you said, one person will hear it in one way, another person in another way, it really goes through the prism of their own mind.
understanding their own traumas, maybe, their experiences, things that they maybe have heard in either their families or their previous jobs.
And how can we, how can they really understand how to communicate with each person individually differently and actually make it clear and aligned?
So, and when we talk about alignment, it also has to align with, you know, the vision of the company.
And that's really what I'm getting down to is we can't know everything to your point about what other people have been through and everybody processes their own experiences their own way.
So we hear all the time about these, you know, emotionally intelligent leaders and, and, It always sounds so easy, right? Like we hear all these steps of just do these five things or say these 10 questions and everything's going to be solved.
But that's the whole point is that there's too many solutions being implemented without first asking what's the problem.
So asking the questions first, asking what the team is hearing, asking what they're interpreting is really the first and most basic step.
But really all this comes back to the confidence in the communication starts with ensuring that everybody's hearing it the way it's intended.
What did you guys hear, right? So tell me how did you understand it? And then basically you will see if they understood it right.
And then, of course, as leaders, we do have extra responsibilities when it comes to the communication process.
Obviously, both the person speaking and listening have some responsibility there.
But as leaders, I feel like we do have extra responsibility because we are, in fact, in charge of making sure people hear us correctly.
And so when we go down that road and we explore that a little further, I think leaders need to be aware of the fact that they need to watch out for the nonverbal responses to some of those questions like what you just said.
Because Quite often, people have been trained to just agree with leadership or regurgitate back what the leader said because it's safety for their job.
Well, this is interesting because from the point of view of a leader, it's hard because people who you are communicating with, like you said, one person will hear it in one way, another person in another way, it really goes through the prism of their own mind.
understanding their own traumas, maybe, their experiences, things that they maybe have heard in either their families or their previous jobs.
And how can we, how can they really understand how to communicate with each person individually differently and actually make it clear and aligned?
So, and when we talk about alignment, it also has to align with, you know, the vision of the company.
And that's really what I'm getting down to is we can't know everything to your point about what other people have been through and everybody processes their own experiences their own way.
So we hear all the time about these, you know, emotionally intelligent leaders and, and, It always sounds so easy, right? Like we hear all these steps of just do these five things or say these 10 questions and everything's going to be solved.
But that's the whole point is that there's too many solutions being implemented without first asking what's the problem.
So asking the questions first, asking what the team is hearing, asking what they're interpreting is really the first and most basic step.
But really all this comes back to the confidence in the communication starts with ensuring that everybody's hearing it the way it's intended.
What did you guys hear, right? So tell me how did you understand it? And then basically you will see if they understood it right.
And then, of course, as leaders, we do have extra responsibilities when it comes to the communication process.
Obviously, both the person speaking and listening have some responsibility there.
But as leaders, I feel like we do have extra responsibility because we are, in fact, in charge of making sure people hear us correctly.
And so when we go down that road and we explore that a little further, I think leaders need to be aware of the fact that they need to watch out for the nonverbal responses to some of those questions like what you just said.
Because Quite often, people have been trained to just agree with leadership or regurgitate back what the leader said because it's safety for their job.
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