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After I completed all 44 brand reviews, which took me somewhere between 15 and 20 hours in total, I went back through all of the looms I created, all of the feedback that I gave, and started to take a look at, okay, what things am I saying over and over again? What things are people consistently struggling with? And I boiled it down to a few key themes, which sounds like a lot, but these are honestly all really important for you to hear.
So we're going to start small and go big.
So we're going to start with the more immediately fixable, tangible things that I saw, and then we'll zoom out to the bigger picture problems and frustrations that I was seeing repeated over and over again.
First and foremost, accessibility is a big, big problem.
What do I mean by accessibility? There are a few sets of standards, predominantly the WCAG, which is the Web Content Accessibility Guidelines, that you should be following if you have a website.
These are intended to help people with vision and hearing impairments in particular be able to consume the content on your website.
So it has a lot to do with adding metadata to your images so that screen readers can read them, making sure that font sizes are big enough, making sure... that there's enough color contrast to be easily readable.
On 36 out of 44 reviews, I told people that they needed to make their fonts bigger.
I'm doing these reviews on a 27-inch iMac screen.
If I'm struggling to read your text because it's too small, you have a big, big problem.
Also, I have 20-20 vision, so I have that going for me.
A lot of your users don't.
And here's the thing.
People with vision and hearing struggles still want to spend money with you.
And if you make it too hard for them to digest the content on your website, they will go find the next person who's making it easy on them.
We spend so much time worried about whether or not our website looks good and not enough time wondering, can you read it? 10 out of 10 times, I would rather have you create a...
maybe a little more visually, quote, boring website that people can actually read than have this masterpiece artistic creative site that people are struggling to understand what the heck you're trying to say because your fonts are too small or you don't have enough color contrast or any of those things.
Your website exists to communicate.
It's not an art piece.
We're not trying to win awards here.
We're trying to sell our services.
And people need to be able to read your words to do that.
So make your fonts bigger.
Lots of people, as I've been sharing this on social media, have asked me, Morgan, what's your rule of thumb for what's the smallest size we should have on our fonts? It depends on the font that you're using is my first answer.
My second answer is I would never, ever, ever, ever, for any reason, go below like a 14 point font for your body copy, which means that your sub headlines and your headings should be significantly bigger than that.
After I completed all 44 brand reviews, which took me somewhere between 15 and 20 hours in total, I went back through all of the looms I created, all of the feedback that I gave, and started to take a look at, okay, what things am I saying over and over again? What things are people consistently struggling with? And I boiled it down to a few key themes, which sounds like a lot, but these are honestly all really important for you to hear.
So we're going to start small and go big.
So we're going to start with the more immediately fixable, tangible things that I saw, and then we'll zoom out to the bigger picture problems and frustrations that I was seeing repeated over and over again.
First and foremost, accessibility is a big, big problem.
What do I mean by accessibility? There are a few sets of standards, predominantly the WCAG, which is the Web Content Accessibility Guidelines, that you should be following if you have a website.
These are intended to help people with vision and hearing impairments in particular be able to consume the content on your website.
So it has a lot to do with adding metadata to your images so that screen readers can read them, making sure that font sizes are big enough, making sure... that there's enough color contrast to be easily readable.
On 36 out of 44 reviews, I told people that they needed to make their fonts bigger.
I'm doing these reviews on a 27-inch iMac screen.
If I'm struggling to read your text because it's too small, you have a big, big problem.
Also, I have 20-20 vision, so I have that going for me.
A lot of your users don't.
And here's the thing.
People with vision and hearing struggles still want to spend money with you.
And if you make it too hard for them to digest the content on your website, they will go find the next person who's making it easy on them.
We spend so much time worried about whether or not our website looks good and not enough time wondering, can you read it? 10 out of 10 times, I would rather have you create a...
maybe a little more visually, quote, boring website that people can actually read than have this masterpiece artistic creative site that people are struggling to understand what the heck you're trying to say because your fonts are too small or you don't have enough color contrast or any of those things.
Your website exists to communicate.
It's not an art piece.
We're not trying to win awards here.
We're trying to sell our services.
And people need to be able to read your words to do that.
So make your fonts bigger.
Lots of people, as I've been sharing this on social media, have asked me, Morgan, what's your rule of thumb for what's the smallest size we should have on our fonts? It depends on the font that you're using is my first answer.
My second answer is I would never, ever, ever, ever, for any reason, go below like a 14 point font for your body copy, which means that your sub headlines and your headings should be significantly bigger than that.
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