Oct 10, 2026 · 20 min · 10 segments
Round Table presents The Sound of a City, an original audio drama from CGTN Radio. The story is inspired by real cases handled through Beijing's 12345 Citizen Service Hotline.
Steve HatherlyHostCould you describe what happened in a little more detail? Let me confirm that with you
one more time.
My name is Li Yue.
I'm 25, and I work on Beijing's 12345 Citizen Service Hotline, a public service line where residents can report problems and seek help from the city.
Then I put on a headset, and the city began to speak.
On my very first day, one of those voices brought me a dilemma.
How may I help you?
Could you describe what happened in a little more detail? Let me confirm that with you
one more time.
My name is Li Yue.
I'm 25, and I work on Beijing's 12345 Citizen Service Hotline, a public service line where residents can report problems and seek help from the city.
Then I put on a headset, and the city began to speak.
On my very first day, one of those voices brought me a dilemma.
How may I help you?
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