Today’s episode of the Punk CX podcast features a chat I had with Anshuman Singh, CEO of HGS Europe, a user-centric technology services partner delivering Intelligent Experiences with AI, automation, and human expertise across global enterprises. Anshuman joins me today to talk about how AI’s failure mode is architectural, not a technology gap; why the statement “AI handles the routine work, humans handle the judgment calls” is true but incomplete; why AI isn’t inherently cheaper than a human; and why we are at risk of no longer teaching anyone to build and what the implications of that are.
This interview follows on from my recent interview – What a people first AI playbook looks like – Interview with Mike Sullivan and Vinay Gidwaney of OneDigital – and is number 608 in the series of interviews with authors and business leaders who are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.
