How Much Risk Should You Tolerate Before Saying Goodbye? Ep. #510
Jun 5, 2026 · 25 min · 14 segments
Every business owner eventually faces a difficult question: How much risk should you tolerate before it's time to part ways with a customer? In this episode, John shares a real-world story from one…
Every business owner eventually faces a difficult question: How much risk should you tolerate before it's time to part ways with a customer? In this episode, John shares a real-world story from one of his coaching clients involving a $2,000 chargeback, attorney letters, missed treatments, customer complaints, and the fear of negative reviews. Through this case study, you'll learn how to recognize when a customer relationship has become a liability, why fear often keeps us holding on too long, and how to protect your business while maintaining your professionalism. ***Episode Links*:** **Apple Podcast Listeners- Copy and paste the links below into your browser.** *Upcoming Events:* *Profit Accelerator LIVE (June 26–27, 2026, Richmond, VA):* An intensive experience designed to help lawn and landscape business owners dial in their numbers, increase profitability, and build a scalable business with clear strategy and execution. Sign up and learn more: https://Profitacceleratorlive.com **Lawn & Landscape Technology Conference (July 22–24, Scottsdale, AZ) :** A hands-on event focused on AI, software, and systems to help you run a more efficient and profitable green industry business. Sign up and learn more: https://www.lltechconference.com/ **Equip Expo (October 20–23, 2026, Louisville, KY):** The largest trade show in the green industry, bringing together contractors, equipment manufacturers, and business leaders for four days of equipment demos, networking, and real-world strategies to help you grow and scale your business. Tickets are just **$12.50 with promo code PAJAK** through May 30, then prices go up. Lock in your ticket now and take advantage of the discount. Sign up and learn more: https://plus.mcievents.com/EquipExpo2026?RefId=PAJAK *Show Partners:* **Yardbook** Simplify your business and be more profitable. Please visit www.Yardbook.com Get 30 days of Premium Business level of Yardbook for FREE with promo code **PAJAK** **Mr. Producer** Click the link to connect with *Thee Best Podcast Producer* in the biz! https://www.instagram.com/mrproducerusa/
Every business owner eventually faces a difficult question: How much risk should you tolerate before it's time to part ways with a customer? In this episode, John shares a real-world story from one…
