How An Inspection Business Runs Smoothly Behind The Scenes

Is there anything about the role that has surprised you so far? Oh.

So anything that you didn't really expect or maybe was, I feel like sometimes you go into a new job or a new position with kind of an idea in mind of what you'd expect to be handling day to day.

Is there anything that's kind of cropped up that you weren't really expecting?

I think what surprised me most was the trust and the ability to just run with things and the ability to just make decisions as I needed to.

I think I've come from situations previously or just environments previously where it was a lot of red tape, a lot of I guess, roadblocks in place that would prevent me from being able to progress with things or, you know, just a lot of, I guess, approval processes in place.

Whereas I think what surprised me, and it's a positive thing, was how easy it was to be able to get things done and how much trust was put in me from very early on to just run the show and just get on with

it basically.

That makes such a big difference though as well, because there's no point in putting someone in a role like an operations manager or office manager, general manager, if you don't put that full trust and control with them.

Exactly right.

Otherwise, that's when you have directors that end up staying hands-on despite having that upper management that's meant to support them and meant to take things off their load.

Exactly.

And too

much micromanagement and it just can get very messy.

Yeah.

Yeah.

What is something about running the operational side of the business that you think your clients or people outside of the role would never really see?

Probably the mental load.

I think a lot of people don't understand that when you're in a role like this, you have to be invested.

I treat it like my own.

You know, it's not necessarily my business, but I treat it like it's my own.

And I take a lot of pride in what we do, in the service that we offer at Property Assist.

And I think it's the mental load that you carry, just making sure everyone is okay from staff to clients.

If there was an issue that arise during the day, if one of my staff is having a bad day or they're struggling with someone, something in a personal capacity, I take that home with me.

Not to say that I sit there and I mull over it for ages, but I think about them.

I want to check in with them regularly.