Sep 3, 2026 · 36 min · 10 segments
In this episode of Women Who Make It Happen, host Michelle Khan talks to Harriet Fairhurst, Head of HR at BLME (Bank of London and The Middle East), about the evolving role of HR in the modern…
Harriet FairhurstGuestMichelle KhanHost
Um, I think, and the feedback that I see time again in our surveys and pulse surveys and all these things that we do to try and get a temperature check on, on where we are as organizations, the, the constant theme that I see is that we really promote collaboration, and we really-

Um, and we're really pushing for innovation, and we're really pushing to change, change the way that we work at the bank at the moment.

Um, adopting a, you know, a more value work stream approach where, you know, we create a work stream, but it cross-collaborates across the entire bank-

... um, so that all elements, all touch points for that particular, I don't know, say, customer journeys or onboarding, any touch point that it hits within the bank, all of those teams are at the table.

And I think, I think that sort of approach and that mindset to change that way that we work from where we might have been more traditional and more siloed-

... not so long ago, um, has really, really opened up conversation in the bank, and it's got people talking that maybe wouldn't-

We are nearly, very nearly at our halfway mark of being half, you know, gender split equal-

Um, I think, and the feedback that I see time again in our surveys and pulse surveys and all these things that we do to try and get a temperature check on, on where we are as organizations, the, the constant theme that I see is that we really promote collaboration, and we really-

Um, and we're really pushing for innovation, and we're really pushing to change, change the way that we work at the bank at the moment.

Um, adopting a, you know, a more value work stream approach where, you know, we create a work stream, but it cross-collaborates across the entire bank-

... um, so that all elements, all touch points for that particular, I don't know, say, customer journeys or onboarding, any touch point that it hits within the bank, all of those teams are at the table.

And I think, I think that sort of approach and that mindset to change that way that we work from where we might have been more traditional and more siloed-

... not so long ago, um, has really, really opened up conversation in the bank, and it's got people talking that maybe wouldn't-

We are nearly, very nearly at our halfway mark of being half, you know, gender split equal-
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