Skip to main content

Ask RayNew Trends Ads Appearances Podcasts API

We value your privacy

We use cookies to understand how you use our platform and to improve your experience. Click “Accept All” to consent, or “Decline non-essential” to opt out of non-essential cookies. Read our Privacy Policy.

OFFBounds Retail

OFFBounds Retail

121. OnTheList's CEO, Delphine Dultzin: "Even with AI, you can never predict 100% what customers will want."

Jun 16, 2026 · 26 min · 10 segments

In this episode of OFFBounds, Paula Macaggi goes to Singapore for NRF APAC 2026 and sits down with Delphine Dultzin, CEO and Co-Founder of…

In this episode of OFFBounds, Paula Macaggi goes to Singapore for NRF APAC 2026 and sits down with Delphine Dultzin, CEO and Co-Founder of OnTheList, to explore a retail challenge that rarely gets discussed: what happens to the products brands don't sell. What began as a side project in Hong Kong has grown into a business operating across 11 markets, helping luxury and premium brands transform excess inventory into curated shopping events that create value for both consumers and brands. Delphine shares how OnTheList built trust with some of the world's leading brands while creating a model that combines profitability, customer experience, and sustainability. The conversation also dives into the realities of building and scaling a company across Asia and the Middle East. Delphine reflects on launching without a playbook, learning through trial and error, navigating cultural differences across markets, and why understanding local consumers matters more than replicating a formula. From the future of inventory management and AI-driven forecasting to entrepreneurship, resilience, and retail innovation, this episode offers valuable lessons for anyone interested in the evolving world of commerce. Based on the interview transcript you shared.

In this episode of OFFBounds, Paula Macaggi goes to Singapore for NRF APAC 2026 and sits down with Delphine Dultzin, CEO and Co-Founder of…

Speakers: Delphine DultzinGuestPaula MacaggiHost

No entities detected.

Spotify Apple Podcasts YouTube Amazon Music Website

Show signals: SuitabilitySafeBiasNot politicalAudience≈2k followers

Meet Delphine & Flash-Sale Model Basics1:26 – 2:53

Paula MacaggiHost

1:26

Delphine, welcome to OffBound.

Paula MacaggiHost

1:28

So happy to be in Singapore with you.

Delphine DultzinGuest

1:29

Very happy to be here as well.

Paula MacaggiHost

1:31

Yeah, so I am so curious about you, your business model, what you're doing here in Asia.

Paula MacaggiHost

1:38

It's so interesting to hear the story of On The List.

Paula MacaggiHost

1:41

I think a lot of people are not familiar with On The List.

Paula MacaggiHost

1:44

Our audience is very Western.

Delphine DultzinGuest

1:46

Yeah.

Paula MacaggiHost

1:47

How would you describe your business?

Delphine DultzinGuest

1:48

So On The List started 10 years ago and the business model is to support our middleman between the brand and the final customer, meaning that we partner with the brand to sell the past season inventory that they have on hands.

Delphine DultzinGuest

2:04

Two final customers with important discounts through the model of flash sale, friend and family sale or staff sale, depending on how you want to call it.

Delphine DultzinGuest

2:14

So it's very short events in terms of timing, a few days between three to seven days where we invite our database to come to shop either offline or online and to find this amazing product with amazing discounts.

Paula MacaggiHost

2:29

Yeah, like those products that we keep aspiring for.

Paula MacaggiHost

2:32

They're accessible.

Paula MacaggiHost

2:34

And what markets do you operate?

Delphine DultzinGuest

2:36

So we started in Hong Kong where there is the HQ, so 10 years ago.

Delphine DultzinGuest

2:39

And now we operate mainly in Asia and in the Middle East.

Delphine DultzinGuest

2:43

So in Asia, Hong Kong, Singapore, Shanghai, Beijing, Australia, Korea, Malaysia, Thailand.

Delphine DultzinGuest

2:50

And recently in Dubai and Saudi Arabia in the Middle East.

FashionBusiness > Retail
E-commerceBusiness > Retail > Fashion
Inventory ManagementBusiness
NetworkingBusiness > Entrepreneurship > Startups
Customer EngagementBusiness
Market ExpansionBusiness
AsiaBusiness > Market Expansion
Business
Flash SalesBusiness > Retail > Fashion > E-commerce
Cultural DifferencesBusiness > Market Expansion > Asia
Consumer BehaviorBusiness > Market Expansion > Asia > Cultural Differences
Market ResearchBusiness > Entrepreneurship > Startups > Networking
Luxury BrandsBusiness > Inventory Management > Supply Chain
Sales StrategiesBusiness > Inventory Management > Supply Chain > Luxury Brands
Event MarketingBusiness > Customer Engagement
Brand PartnershipsBusiness > Customer Engagement > Event Marketing
Consumer ExperienceBusiness > Customer Engagement > Event Marketing > Brand Partnerships
EntrepreneurshipBusiness
RetailBusiness
StartupsBusiness > Entrepreneurship
Supply ChainBusiness > Inventory Management

Meet Delphine & Flash-Sale Model Basics1:26 – 2:53

Paula MacaggiHost

1:26

Delphine, welcome to OffBound.

Paula MacaggiHost

1:28

So happy to be in Singapore with you.

Delphine DultzinGuest

1:29

Very happy to be here as well.

Paula MacaggiHost

1:31

Yeah, so I am so curious about you, your business model, what you're doing here in Asia.

Paula MacaggiHost

1:38

It's so interesting to hear the story of On The List.

Paula MacaggiHost

1:41

I think a lot of people are not familiar with On The List.

Paula MacaggiHost

1:44

Our audience is very Western.

Delphine DultzinGuest

1:46

Yeah.

Paula MacaggiHost

1:47

How would you describe your business?

Delphine DultzinGuest

1:48

So On The List started 10 years ago and the business model is to support our middleman between the brand and the final customer, meaning that we partner with the brand to sell the past season inventory that they have on hands.

Delphine DultzinGuest

2:04

Two final customers with important discounts through the model of flash sale, friend and family sale or staff sale, depending on how you want to call it.

Delphine DultzinGuest

2:14

So it's very short events in terms of timing, a few days between three to seven days where we invite our database to come to shop either offline or online and to find this amazing product with amazing discounts.

Paula MacaggiHost

2:29

Yeah, like those products that we keep aspiring for.

Paula MacaggiHost

2:32

They're accessible.

Paula MacaggiHost

2:34

And what markets do you operate?

Delphine DultzinGuest

2:36

So we started in Hong Kong where there is the HQ, so 10 years ago.

Delphine DultzinGuest

2:39

And now we operate mainly in Asia and in the Middle East.

Delphine DultzinGuest

2:43

So in Asia, Hong Kong, Singapore, Shanghai, Beijing, Australia, Korea, Malaysia, Thailand.

Delphine DultzinGuest

2:50

And recently in Dubai and Saudi Arabia in the Middle East.

Sign up to see more

The rest of this transcript — segmented and speaker-labeled, so you land on the exact moment something was said
Search every transcript — by keyword, by phrase, or by meaning, across every show Radar indexes
Trends — what is surging across podcasts, measured against its own baseline
Alerts — when a name you follow appears in a newly indexed episode

Create an account Already have an account? Log in

No account is needed to search Radar.