Oct 2, 2026 · 41 min · 12 segments
What if there was an app on your phone where you could flag work issues directly to your manager on every shift? And then your manager acted to make changes? Nurses Olivia Crossing and Annie Taylor…
Annie TaylorGuest
Olivia CrossingGuestAlison StaceyHost
We, um, I guess there was a lot of it was, um, making sure that we fed that back to the team.
So we created, again, our own posters and, um, ways of sharing positive feedback and then acted on any negative sentiment.
And a lot of it was people's inability to feel that they've done a good job, and a lot of that I can't personally change.
But I think a lot of us, especially working in healthcare, just want to know that someone has heard their, you know, their difficult shift and can relate to it and give some form of feedback that is, "You did everything you could with the, the tools and the resources that you have in front of you." You know, we can't always give this, this...
the high standards that shouldn't ever drop, and just really thinking about how we share that with teams.
when we actually started seeing where we're giving positive feedback and sometimes not actually, you know, giving solutions or there was a, there was actually an example when we, um, had lots of red ratings because the dishwasher was broken.
So Annie used that kind of ability of, like, all these red ratings to be able to get funding or, you know, get approval quicker to get a new dishwasher.
We used that a lot in the NHS to kind of say, "You said you wanted a new dishwasher, and we got one."
Um, and trying to, trying to show that this isn't us that is making these differences, it's them, and really sharing that and kind of celebrating that.
And I think it was Annie that kind of pointed out, like, we are creating local change here in such a small area that's making such a difference that we need to kind of get out there.
And I think we've then thought about how this could potentially happen over multiple different areas at the same time and have this organizational oversight to what's happening, and the only way we could kind of do that is digitize it.
And actually, originally, what, what we thought at that point, uh, you know, Olivia and I always say we, we never set out to build an app.
And at that point, we actually went looking for something that did this [laughs].
We, we were like, "Oh, there must be an app that does this." And what we found is that there were several apps where people could record how they felt and send feedback to their managers.
Um, uh, so the manager was doing-- getting exactly what we got when we had those laminated faces in a tin.
We, um, I guess there was a lot of it was, um, making sure that we fed that back to the team.
So we created, again, our own posters and, um, ways of sharing positive feedback and then acted on any negative sentiment.
And a lot of it was people's inability to feel that they've done a good job, and a lot of that I can't personally change.
But I think a lot of us, especially working in healthcare, just want to know that someone has heard their, you know, their difficult shift and can relate to it and give some form of feedback that is, "You did everything you could with the, the tools and the resources that you have in front of you." You know, we can't always give this, this...
the high standards that shouldn't ever drop, and just really thinking about how we share that with teams.
when we actually started seeing where we're giving positive feedback and sometimes not actually, you know, giving solutions or there was a, there was actually an example when we, um, had lots of red ratings because the dishwasher was broken.
So Annie used that kind of ability of, like, all these red ratings to be able to get funding or, you know, get approval quicker to get a new dishwasher.
We used that a lot in the NHS to kind of say, "You said you wanted a new dishwasher, and we got one."
Um, and trying to, trying to show that this isn't us that is making these differences, it's them, and really sharing that and kind of celebrating that.
And I think it was Annie that kind of pointed out, like, we are creating local change here in such a small area that's making such a difference that we need to kind of get out there.
And I think we've then thought about how this could potentially happen over multiple different areas at the same time and have this organizational oversight to what's happening, and the only way we could kind of do that is digitize it.
And actually, originally, what, what we thought at that point, uh, you know, Olivia and I always say we, we never set out to build an app.
And at that point, we actually went looking for something that did this [laughs].
We, we were like, "Oh, there must be an app that does this." And what we found is that there were several apps where people could record how they felt and send feedback to their managers.
Um, uh, so the manager was doing-- getting exactly what we got when we had those laminated faces in a tin.
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