NewsRamp Human Resources Podcast
Aug 25, 2026 · 1 min · 7 segments
John Phillips from ServiceNow advocates for measuring AI success based on work outcomes rather than tool usage, predicting an industry shift towards this approach.
ServiceNow's John Phillips, Group Vice President of Employee Experience, challenges the current approach to measuring AI adoption.
He emphasizes the importance of focusing on work outcomes rather than tool usage, highlighting the need for jobs to be done faster and with better results.
Phillips predicts a shift towards this mindset in the industry, moving away from simply tracking AI adoption rates.
ServiceNow's John Phillips, Group Vice President of Employee Experience, challenges the current approach to measuring AI adoption.
He emphasizes the importance of focusing on work outcomes rather than tool usage, highlighting the need for jobs to be done faster and with better results.
Phillips predicts a shift towards this mindset in the industry, moving away from simply tracking AI adoption rates.
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