The most common mistakes mechanics make on customer cars

Okay, today we're going to talk about mechanics.

Can they make mistakes? Yes, they can.

The most common mistakes mechanics make on customers' cars are due to their humanity, their distractions.

And there are more and more distractions today than there used to be because of the cell phone.

It does create distractions.

I've got a mechanic back here that wears earbuds all the time, so if somebody calls, he can keep working.

He doesn't have to grab his phone and push a button.

He just has Siri or whatever to answer the phone call.

Do I like it? No.

I have tried to get the guys to You know, just leave their phones in their locker or something.

Big pushback on that.

Such a part of our culture now.

We always have to be connected.

So that can be a problem.

So we had an issue with my grandson's truck.

I think I mentioned this a few days ago.

But we changed the oil here at Gateway Ford, even though it is a 2005 Chevrolet.

I drove it all the way to Cincinnati, which was about 275 miles.

Fine, everything's great.

And then just the other night he calls me and said, Pop-Pop, the oil filter fell off of this thing.

Well, that just seems impossible.

I've talked to a bunch of my mechanics and say, how could this happen? They said, well, the only way that can happen is if like maybe the gasket from the previous oil filter, when they took it off, got stuck up there.

And when they put the new filter on, it had two gaskets on it.

But my service manager said, nope, that wouldn't have happened because with the pressure that's in there, it would have leaked before it got out of the shop.

So anyway, it's a mystery.

Okay, today we're going to talk about mechanics.

Can they make mistakes? Yes, they can.

The most common mistakes mechanics make on customers' cars are due to their humanity, their distractions.

And there are more and more distractions today than there used to be because of the cell phone.

It does create distractions.

I've got a mechanic back here that wears earbuds all the time, so if somebody calls, he can keep working.

He doesn't have to grab his phone and push a button.

He just has Siri or whatever to answer the phone call.

Do I like it? No.

I have tried to get the guys to You know, just leave their phones in their locker or something.

Big pushback on that.

Such a part of our culture now.

We always have to be connected.

So that can be a problem.

So we had an issue with my grandson's truck.

I think I mentioned this a few days ago.

But we changed the oil here at Gateway Ford, even though it is a 2005 Chevrolet.

I drove it all the way to Cincinnati, which was about 275 miles.

Fine, everything's great.

And then just the other night he calls me and said, Pop-Pop, the oil filter fell off of this thing.

Well, that just seems impossible.

I've talked to a bunch of my mechanics and say, how could this happen? They said, well, the only way that can happen is if like maybe the gasket from the previous oil filter, when they took it off, got stuck up there.

And when they put the new filter on, it had two gaskets on it.

But my service manager said, nope, that wouldn't have happened because with the pressure that's in there, it would have leaked before it got out of the shop.

So anyway, it's a mystery.