#12: From Agentic Commerce to Supply Chain: Albertsons’ AI Playbook

Retail is one of the most complex decision environments in the world. Millions of transactions. More than a million active SKUs. Shifting customer expectations. Tight margins. Fresh products that have to move quickly. And supply chains where small disruptions can show up on the shelf. AI is becoming part of how retailers manage that complexity.  In this episode of *Moving the World*, Sineesh Keshav of Prologis talks with Albertsons’ Anuj Dhanda about how one of the nation’s largest food and drug retailers is using artificial intelligence to improve retail operations, customer experience and supply chain performance. ***In this episode:***  *00:40* – Intro *01:35 –* AI Hype Versus Enterprise Value *06:03* – Agentic Commerce and Customer Experience *09:45* – Merchandising and Better Business Decisions at Scale *13:00* – AI, Labor and Employee Adoption *17:00* – Designing AI Tools for Adoption *19:27* – Making Data AI-Ready *23:20* – Source to Table: AI in the Supply Chain *27:57* – The Future of Retail Operations ***Today’s experts:*** **Sineesh Keshav, Chief Technology Officer, Prologis** Sineesh leads global technology strategy across Prologis, focused on digital transformation, AI, and the integration of intelligent systems into logistics infrastructure. His work sits at the intersection of physical operations and advanced technology, shaping how supply chains evolve in an AI-driven world. **Anuj Dhanda, EVP, Chief Technology & Transformation Officer, Albertsons** Anuj leads Albertsons’ enterprise-wide technology and transformation strategy, including its AI roadmap. He is responsible for advancing the company’s “4 Big Bets” in AI, focused on reinventing customer experience, merchandising, labor, and supply chain operations. *Disclaimer: The views and opinions expressed in this podcast are those of the guests and do not necessarily reflect the official policy or position of Prologis.*