Badmouthing Customers Backfires
Her competitor's viral moment cost real credibility
Mariah MacInnesGuest
Joe BaronHost
Am I wrong or is it like that seems to be something that either is just here today, gone tomorrow? Or is it just like people just finally opening their eyes and realizing like, hey, we should have done this from the beginning?

I think market, like say with the lens of social media, we've started to realize that like the things that connect with audience has got nothing to do with what we actually sell and our story and our journey and people by people.


So now we're like, okay, well, how do we stand out? And that's through our storytelling.

I mean, how many times do you stop on something because it's like a story or it's gossip? Even if it's good or bad gossip, it's still gossip, right? We like from, you know, centuries, we've connected with stories from our ancestors.

And our Indigenous population, they have the Dreamtime, which is all about the stories.

And I went to Uluru a couple of years ago and everything is based off the stories and they told stories through their drawings.

Am I wrong or is it like that seems to be something that either is just here today, gone tomorrow? Or is it just like people just finally opening their eyes and realizing like, hey, we should have done this from the beginning?

I think market, like say with the lens of social media, we've started to realize that like the things that connect with audience has got nothing to do with what we actually sell and our story and our journey and people by people.


So now we're like, okay, well, how do we stand out? And that's through our storytelling.

I mean, how many times do you stop on something because it's like a story or it's gossip? Even if it's good or bad gossip, it's still gossip, right? We like from, you know, centuries, we've connected with stories from our ancestors.

And our Indigenous population, they have the Dreamtime, which is all about the stories.

And I went to Uluru a couple of years ago and everything is based off the stories and they told stories through their drawings.
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3 of 5
Badmouthing Customers Backfires
Her competitor's viral moment cost real credibility
Six Clients Banned
Instagram suspensions sparked her email urgency today
Authenticity Or Consistency?
Does authenticity matter more than predictability online?
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