Leadership and Life Essentials with Jacquie
Oct 12, 2026 · 11 min · 8 segments
When a good employee quits without warning, the reason often comes down to who they had at work, or who they didn't. People with a trusted person at work are more engaged and far more likely to raise…
Have you ever experienced this? Someone on your team hands you their resignation.
You ask, "What happened?" They say, "Eh, everything's fine." They just found something new.
Their exit interview says the same thing, "Good team, good work, eh, no complaints." And frankly, you're a bit shocked.
If everything was fine, why are they leaving? Sometimes the answer comes down to who they had at work or who they didn't.
Who did that person talk to? Who did they eat lunch with? Who would they have gone to on a hard day? If you can't answer that, you might have found the reason.
Through my work in education, I know that a great indicator of student success and engagement is whether they feel there's one adult in the building who genuinely cares about them, someone they can talk to.
It might be their homeroom teacher, the librarian, the coach, a caretaker who says good morning to them by name every day.
They ask for help sooner, they're more likely to come to school on the hard days, and when something's wrong, someone notices.
Gallup has been asking employees for years whether they had a best friend at work.
But those who do are seven times as likely to be engaged in their jobs.
Those who don't have about a one in twelve chance of being engaged.
Picture a team of twelve people, and only one of them is really showing up.
I'll be honest, when I first heard about the question, I got stuck on the word best.
Have you ever experienced this? Someone on your team hands you their resignation.
You ask, "What happened?" They say, "Eh, everything's fine." They just found something new.
Their exit interview says the same thing, "Good team, good work, eh, no complaints." And frankly, you're a bit shocked.
If everything was fine, why are they leaving? Sometimes the answer comes down to who they had at work or who they didn't.
Who did that person talk to? Who did they eat lunch with? Who would they have gone to on a hard day? If you can't answer that, you might have found the reason.
Through my work in education, I know that a great indicator of student success and engagement is whether they feel there's one adult in the building who genuinely cares about them, someone they can talk to.
It might be their homeroom teacher, the librarian, the coach, a caretaker who says good morning to them by name every day.
They ask for help sooner, they're more likely to come to school on the hard days, and when something's wrong, someone notices.
Gallup has been asking employees for years whether they had a best friend at work.
But those who do are seven times as likely to be engaged in their jobs.
Those who don't have about a one in twelve chance of being engaged.
Picture a team of twelve people, and only one of them is really showing up.
I'll be honest, when I first heard about the question, I got stuck on the word best.
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