Sophie Egan on the pride of building a career in service

Sophie Egan has hospitality in her bones. She started as a glassy at 12, spent five years at Caravan in London where she was running a restaurant by 23, then came home to lead teams at Onslow and Gilt. She is a brilliant front of house operator, a natural host, and someone who cares very deeply about the people on both sides of the pass. Now, after taking some much-needed time away from restaurants, she’s figuring out what the next version of a life in hospitality looks like. This is such a fun, generous conversation about the craft of service and the pride that comes with choosing to make a career of it. We talk about hiring for personality, why you can teach someone to carry three plates but you can’t teach them to care, 500-cover brunches in London, two-minute martinis, burning menus, Friday-night fights and what happens when caring deeply about your work starts to cost you. Sophie also talks candidly about leaving Gilt, learning to put herself back on the priority list, and finding a new way to stay connected to an industry she very clearly still loves. I hope you enjoy this episode, the very first of Season 3. I’m so happy to be back in your ears. And if you like what you hear, please subscribe! **THE KITCHEN DAY PODCAST IS PROUDLY SUPPORTED BY DROPPAH.** See why Droppah is the leading choice for hospitality rostering. Kitchen Day listeners can try Droppah for a month free. Click here! **WITH THANKS TO OUR SUPPORTING PARTNERS** **💻** Andrew at Tevalis - Leaders in POS technology 🥂Angie Atkinson at Blanc Distribution 🚚 Anna, Sarah and the team at Goodman Fielder Foodservice Episodes of the Kitchen Day Podcast were filmed at Apero on K'Road in Auckland, and Loretta on Cuba Street in Wellington. Created, hosted and produced by Dominique Fourie McMillan Film production and editing by Jono Tucker at Empire Films Got a question? Drop us a line: [hello@kitchenday.co.nz](mailto:hello@kitchenday.co.nz) Thank you for listening!