In IT, there is only so long you can warn a client before "we'll think about it" turns into "how did this happen?" Old firewalls, outdated systems, weak security controls — the risks can pile up quickly when every recommendation sounds like an upsell.
In this episode of IT Nightmares, Justin Esgar talks with Dr. Jared Knisley, managing director of managed IT and cybersecurity at XDuce, about a client that spent years resisting security upgrades before ransomware finally struck. The attack became a painful lesson in trust, liability, and knowing when an MSP should be willing to walk away.
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