EP. 115: The AI-Native Insurance Industry

Hi, Will.

It's great to see you again.

How are you doing? Good

to see you, Elizabeth.

Thanks for having me.

Yeah, thanks for taking the time.

I'm looking forward to this discussion.

I know we talked at the beginning of the year and you sent over some predictions for 2026.

So I'm kind of interested in talking to you about how some of those played out relating to, you know, AI and data and insurance.

So I guess just to start off, I know that you mentioned that 2025 kind of marked the shift from AI being seen as a trend to more of a foundational capability and underwriting.

So what are some of the changes that you've seen that have led to that?

Yeah, I think there's a couple aspects to this.

First, I'd start with the change in how it's being seen.

We have to accept the reality that the way businesses are going to shift their adoption of this technology ultimately resides with senior leaders.

And probably the biggest thing that I've seen is that there really is a pent up desire for change and transformation among senior leaders.

in insurance and critically over the last year, what I started to hear was I am using this technology not just for personal use, but for work in my day to day.

Right.

And when you start to see senior executives having that sort of posture, right, what you also start to see is they were in the individual contributor roles and managerial roles that they're trying to enable with these technologies.

Not that long ago, even if it was 25 years They remember how these jobs were done.

And so what we're really starting to see is people build an intuitive understanding of I now understand that the way this part of that job was done will not be the way it is done in the future.

And people really are investing in, you know, how can we change the way insurance work gets done? And for us, that's always been our mission at Federato.

And so it's a really compelling time to be around the industry.

Yeah, that's great.

And I love that perspective because it does seem like there's been a shift in insurance where it's gone from this fear that AI is going to take over people's jobs and lead to harm to, you know, it's actually a tool that can help us grow and work in partnership with humans.

And I know that you also...