Claims to Product Management with Jared Roberts

You mentioned underwriting operations as being the new role.

How are you seeing technology impact operations? We're hearing a lot about AI, for example, and starting to see it implemented.

But can you sort of share how that's, from your perspective, what's happening in the operations sector?

Well, at CPC, well, it wasn't CPCU.

It was into leadership this spring in Nashville.

It was a wonderful, wonderful conference.

And one of the courses I attended was on AI.

And one of the things that I learned from one of the presenters was, AI is now the officially fastest ever adopted technology.

So if you think about TVs and cell phones and video game systems and things like that, radios, cars, it took in some cases decades for people to get those.

Now AI has absolutely permeated the entire, you know, ecosphere, both in our professional lives and in our personal lives, just within the last 24 to 36 months.

And that's pretty awesome.

But at the same time, it's kind of scary too.

You know, we have companies now, and ours is no different.

Everyone's got AI policies, what you can use, what you can't use, which vendors you're allowed to deal with.

You also have to be very cognizant that PII, personally identifiable information, is not put into your AI stuff.

There's lots of ethical considerations.

And I've heard recently, I read something that even a lot of, you know, Like injured parties now, customers are using AIs to help them with generating their own settlement demands and whatnot when they're injured.

So my take on it is that it's awesome, but it's also kind of scary too.

We've got to use it properly.

You have to make sure that it doesn't dull your thinking.

It doesn't replace critical thinking and problem solving skills.

So we've got to use it ethically and responsibly.

Jared, you've got experience with both the personal line side and the commercial line side.

How are you seeing technology impact those two sectors? Is it a different impact?

I will tell you on the personal lines, you're probably seeing less.