HFS GCC Videocast | AI-Powered healthcare GCCs: From cost to impact
Aug 31, 2026 · 19 min · 7 segments
Most GCCs still focus on scale and cost. Evernorth Health Services is doing something different. In this episode, Prashanthi Bodugam, Head of Evernorth Health Services India, shares how her team has…
Most GCCs still focus on scale and cost. Evernorth Health Services is doing something different. In this episode, Prashanthi Bodugam, Head of Evernorth Health Services India, shares how her team has transformed a fast-growing GCC from a traditional shared services model into an AI-first strategic hub in under two years. It’s a practical look at how healthcare GCCs can move past cost arbitrage and start driving real enterprise value. Prashanthi dives into what it takes to reimagine workforce skills, build responsible governance, and embed AI into core outcomes such as claim processing and patient care. Her point is direct: AI works best when it amplifies human expertise rather than replaces it, and the next frontier for GCCs is deep integration of AI into enterprise workflows. With over 20 years of leading GCCs and shaping Cigna’s India operations, Prashanthi offers a blueprint for quickly scaling innovation without sacrificing trust or compliance. If you’re a healthcare leader, CTO, or CFO trying to unlock real AI value in a regulated industry, this one is worth your time. What you’ll hear: - Why healthcare GCCs are moving beyond cost savings - How Evernorth is transforming in under two years - Why AI literacy and responsible governance matter - Real AI use cases in claims processing and patient care - How to build an AI-first culture without losing human oversight Key takeaways: - GCCs can create strategic value beyond execution and scale - AI works best when paired with human oversight and governance - Practical use cases like claims automation deliver real impact - Workforce upskilling is essential for AI adoption - Healthcare leaders must balance innovation, Trust, and compliance To know more about HFS on Global Capability Centers (GCCs), visit us here: https://www.hfsresearch.com/global-capability-centers-gccs/ We recently launched our GCC Pulse Report, “Ownership is the next imperative for India’s GCCs to become generative enterprises.” Read more here: https://www.hfsresearch.com/research/indias-gcc-pulse-index/
Most GCCs still focus on scale and cost. Evernorth Health Services is doing something different. In this episode, Prashanthi Bodugam, Head of Evernorth Health Services India, shares how her team has…
