Building Strong IT Foundations with Jack Wiley from Legend Networking

You know, really, it is such a backbone to our orthodontic and dental practices now, because if we do not have a good infrastructure for our networking and our systems that are in place, and as we especially continue to see technology just growing and growing and growing, it can really become a hindrance, I believe, to growth in orthodontic practices.

Yeah.

Today, I wanted to start off by...

You know I work with a lot of startups, but I wanted to start off by talking to some of my more established practices and talking to you a little bit about...

I think sometimes with our computer systems and whatnot, it's a little bit of set it and forget about it type of a thing.

And what I tend to see is...

Many offices are just really, they get to a point where they're operating on really aged hardware and outdated systems.

And I want you to talk to us a little bit.

And I think, Docs, this applies to you who may be purchasing practices as well.

Something that you need to be paying attention to.

But I would like it, Jack, if you wouldn't mind talking to us about some of those bigger risks that we need to be aware of or practices face when they are delaying that expense to bring our systems up to where they need to be so that we are at risk.

Sure, sure.

So we definitely see the whole gamut of practices from, I don't want to say the older doctors that are, they've been doing things the same way for many years and they see their exit strategy and maybe they don't want to invest into new technology.

So it's kind of one of those things, if it's not broke, don't fix it.

Yep.

But then it's an interesting topic really because some doctors will stay on top of it from day one.

They understand the importance of strong network infrastructure and having newer systems, running updates and keeping on top of technology trends and things of that nature.

But there's definitely some bigger problems with the, I'll call some of the older practices or the late adopters to some of the technology because they really put their self and their practice and in all honesty, their patients at risk because they're holding on to all this patient health information.

And if they have older systems, for example, that are no longer supported by Windows, no longer receiving updates, I mean, they're really putting all their information at risk because people with an elementary level hacking ability are able to go fishing through all of their information.

And it's one of those things, I mean, no doctor wants to have to send that letter out to every single one of their patients explaining that they had a breach.

So we try to keep that in check by letting the doctors know exactly what they need to be doing to keep that information safe.

And part of that's going to be making sure that you're running, for example, newer computers that are supported by Windows every couple of years.

And it just happened actually last year.

Windows phases out certain operating systems.

And when they do that, they no longer provide updates and support for those older operating systems.