Ron EpsteinGuestHETMA Podcast HostHost
George BurchellGuestI love that.
I love that.
And I think one of the things for me, because, you know, if I'm leading my department, I only have so much so many staff.
I only have so much time.
I only have so much money.
So what I need are products that I know can basically self-support themselves.
Right.
And be able to take that and having that platform, having the management being able to know I can do almost everything remotely support, know that the things are, you know, throw them off.
But don't throw it off the roof.
but you can throw them off the roof and they still work like these things are you know and but that's what's important right when i'm having to now take things not and again not just at take frank's example it's not a onesie twosie i'm doing this across my campus right i'm having to scale and and make that supportive so now um kind of a last question we kind of kind of close this up.
When you're talking to my peers, what are the pain points that they are coming to you with? And then how are you helping us solve those things?

You hit on one right there, which is Higher ed has built these incredibly capable but complicated workflows where you stitch together 30 different companies equipment and you make this beautiful but very complicated thing.

Which means when you're trying to fix it, it could be anywhere in the stack.

So it requires somebody who knows where everything was plugged in and set up.

Like you can use it to understand more complicated systems and it solves the pain point also of the labor challenges around AV where you're struggling to find these really experienced people.

The way I like to put it is, and I kind of always sell our solutions this way, you guys are really busy.
I love that.
I love that.
And I think one of the things for me, because, you know, if I'm leading my department, I only have so much so many staff.
I only have so much time.
I only have so much money.
So what I need are products that I know can basically self-support themselves.
Right.
And be able to take that and having that platform, having the management being able to know I can do almost everything remotely support, know that the things are, you know, throw them off.
But don't throw it off the roof.
but you can throw them off the roof and they still work like these things are you know and but that's what's important right when i'm having to now take things not and again not just at take frank's example it's not a onesie twosie i'm doing this across my campus right i'm having to scale and and make that supportive so now um kind of a last question we kind of kind of close this up.
When you're talking to my peers, what are the pain points that they are coming to you with? And then how are you helping us solve those things?

You hit on one right there, which is Higher ed has built these incredibly capable but complicated workflows where you stitch together 30 different companies equipment and you make this beautiful but very complicated thing.

Which means when you're trying to fix it, it could be anywhere in the stack.

So it requires somebody who knows where everything was plugged in and set up.

Like you can use it to understand more complicated systems and it solves the pain point also of the labor challenges around AV where you're struggling to find these really experienced people.

The way I like to put it is, and I kind of always sell our solutions this way, you guys are really busy.
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