EP223. Designing for what students actually need

Episode 8 of The AI Inflection Point - the second of two conversations on the student experience. Brandman University went from 65% to 90% graduation rates in five years. Not by adding more services. Just by asking a simple question: what's actually getting in the way for students? The answer wasn't money or motivation. It was time. Roger Lee brings together four people sitting with that same question every day. Tania Broadley from Australian Catholic University on moving from reactive to proactive student support. Sam Jacob from Coll Arts on why students once asked for a laundry before any academic resource. Alphia Possamai-Inesedy from Western Sydney University on why adding services to an old system isn't enough - the architecture itself needs to change. And Jennifer Lowe, student and co-chair of the National Students with Disabilities Leadership Collective, on why the real problem isn't equity students. It's institutions that were never designed to include everyone.