Jul 14, 2026 · 28 min · 12 segments
Australians visit the pharmacy more than any other health service. But what's happening behind the scenes? How does the price you pay at the counter get set? How's the pharmacy sector funded? For…
Peter BreadonGuest
Riley PolasekHost
It details how pharmacies could deliver better value through a range of reforms, including changing the rules on how much they can discount medicines and the kinds of services they offer.

But before we get to those solutions, the report's really arguing that the current system is not working as well as it should be for both patients and taxpayers.

Well, you said in your introduction how vital this part of the health system is.

Patients go there more than they go to any other part of the health system, and we're already spending billions of dollars on it between government and consumers, and it's going to have to do more because Australia's getting older, Australians are getting sicker, more drugs are being added to the PBS, more people are taking more medicine.

But what do we want? What do we want it to look like? We want affordable medicines.

That's probably number one, because it's clear from surveys that a lot of people can't afford their medicine today, particularly people on lower incomes.

And affordable for government as well, because health spending is really rocketing up at the moment.

Why is that? Because these are actually private businesses making profits, and so the deal there should be, if we're gonna set you up to fund you and you're gonna make profits, we know those profits are growing, you need to be working as hard as possible to give patients the best experience, to make sure you're providing the highest quality care.

But we don't see that level of competition in the system for reasons we'll no doubt get into.

And finally, there's been a long debate about should pharmacies provide more different kinds of services.

Should they do more kinds of care? And we want to see that happen, but in a way that is carefully planned, in line with evidence, and gets the best results for both taxpayers and patients.

So affordability, we've got rules that stop pharmacies offering discounts to patients.

We've got random made-up fees and numbers that government is tipping into the system that aren't based on ev- any evidence.

For competition, it's throttled by really unusual rules that stop the system competing to improve care for consumers.

And on services, we've seen this patchwork of state trials that we keep churning through, and we're not really getting anywhere in terms of working out what the future should look like.

It details how pharmacies could deliver better value through a range of reforms, including changing the rules on how much they can discount medicines and the kinds of services they offer.

But before we get to those solutions, the report's really arguing that the current system is not working as well as it should be for both patients and taxpayers.

Well, you said in your introduction how vital this part of the health system is.

Patients go there more than they go to any other part of the health system, and we're already spending billions of dollars on it between government and consumers, and it's going to have to do more because Australia's getting older, Australians are getting sicker, more drugs are being added to the PBS, more people are taking more medicine.

But what do we want? What do we want it to look like? We want affordable medicines.

That's probably number one, because it's clear from surveys that a lot of people can't afford their medicine today, particularly people on lower incomes.

And affordable for government as well, because health spending is really rocketing up at the moment.

Why is that? Because these are actually private businesses making profits, and so the deal there should be, if we're gonna set you up to fund you and you're gonna make profits, we know those profits are growing, you need to be working as hard as possible to give patients the best experience, to make sure you're providing the highest quality care.

But we don't see that level of competition in the system for reasons we'll no doubt get into.

And finally, there's been a long debate about should pharmacies provide more different kinds of services.

Should they do more kinds of care? And we want to see that happen, but in a way that is carefully planned, in line with evidence, and gets the best results for both taxpayers and patients.

So affordability, we've got rules that stop pharmacies offering discounts to patients.

We've got random made-up fees and numbers that government is tipping into the system that aren't based on ev- any evidence.

For competition, it's throttled by really unusual rules that stop the system competing to improve care for consumers.

And on services, we've seen this patchwork of state trials that we keep churning through, and we're not really getting anywhere in terms of working out what the future should look like.
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