Franchise Spotlight with Katherine LeBlanc
Sep 21, 2026 · 27 min · 9 segments
Brandon Rhoten has been in restaurant marketing for nearly twenty years — CMO at Papa John's, CMO at Potbelly, and the architect of the digital program that put Wendy's back on the cultural map. In…
Brandon RhotenGuestKatherine LeBlancHostI'm going to switch gears on you for a minute because, you know, we're talking about planning things well in advance.
But Dave's Hot Chicken is known for being culturally relevant and being part of the zeitgeist.
And so how do you mix that being and being on top of and in front of the culture with the discipline that comes with actually pulling off a launch successfully.

Yeah, I think the cultural relevance, at least for us, we have a relatively limited menu.

It's not like we're Cheesecake Factory with dozens and dozens of pages in a menu.

So our product launches tend to be pretty tight in to kind of the core menu.

So typically what we can do is find a way to connect with that relatively simple offering to something happening culturally.

You know, Chili's a couple years ago launched mozzarella planks, right? Well, that's kind of right up our alley because we spice things, all of our, we have seven layers of heat kind of on our menu.

We can take something like that and make it really interesting by adding our spices to it.

Well, it had been two years since that stuff really was in the zeitgeist and kind of in the world.

But, you know, for us, because the menu is relatively tight, our products generally don't diverge too far.

So it's more about finding a relevant trend and a product that could tie into that trend that makes sense.

And then offering it up in a way that kind of fits Dave's and fits our customers.
I'm going to switch gears on you for a minute because, you know, we're talking about planning things well in advance.
But Dave's Hot Chicken is known for being culturally relevant and being part of the zeitgeist.
And so how do you mix that being and being on top of and in front of the culture with the discipline that comes with actually pulling off a launch successfully.

Yeah, I think the cultural relevance, at least for us, we have a relatively limited menu.

It's not like we're Cheesecake Factory with dozens and dozens of pages in a menu.

So our product launches tend to be pretty tight in to kind of the core menu.

So typically what we can do is find a way to connect with that relatively simple offering to something happening culturally.

You know, Chili's a couple years ago launched mozzarella planks, right? Well, that's kind of right up our alley because we spice things, all of our, we have seven layers of heat kind of on our menu.

We can take something like that and make it really interesting by adding our spices to it.

Well, it had been two years since that stuff really was in the zeitgeist and kind of in the world.

But, you know, for us, because the menu is relatively tight, our products generally don't diverge too far.

So it's more about finding a relevant trend and a product that could tie into that trend that makes sense.

And then offering it up in a way that kind of fits Dave's and fits our customers.
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