Most gyms get their late coming policy and implementation all wrong. In this episode, Matt and Jack discuss what fitness businesses can learn from hospitality about punctuality, communication and removing friction from the member journey.
From starting and finishing classes on time to handling unavoidable delays professionally, we break down the standards that separate well-run clubs from the rest. If you want a more consistent experience, happier members and a stronger brand, this episode shows why every minute matters.
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Jack ThomasHost
Matt LavenderHost