Rethinking Dental Staffing: People, Technology & Creating Capacity | Cory Pinegar of REACH, Part 1

What if your staffing problem isn't simply about finding more people? In Part 1 of this special two-part Dental Drill Bits conversation, Dana Pardue and Sandy Pardue sit down with Cory Pinegar, CEO of REACH, to explore how dental practices can rethink staffing, training, technology, and the way work gets done. Cory shares the story behind REACH and explains why practices often have more than a hiring problem. Missed calls, inconsistent follow-up, turnover, limited training, and too many competing responsibilities at the front desk can all create bottlenecks that affect growth and profitability. The conversation also addresses a concern many dental teams have as remote staffing and AI become more common: Is technology here to replace people? Instead, Dana, Sandy, and Cory discuss how the right support can free team members to focus more of their time on patients, relationships, communication, and the work that requires human judgment. **In this episode:** • Why dental practices may need to rethink the traditional staffing model • The connection between missed opportunities, staffing, and profitability • Why simply adding another employee may not solve the real problem • How REACH integrates remote team members into the dental practice • Why remote team members can participate in morning huddles and practice communication • How culture fit, communication style, and soft skills influence hiring • Why AI and outsourcing should support great employees rather than diminish their role • How creating capacity allows your in-office team to focus on higher-value work • Why traditional dental training often falls short • How REACH builds customized, competency-based training around each role Part 1 lays the foundation for a bigger conversation about how people, systems, and technology can work together inside a modern dental practice. **Part 2 is available now**, where we go deeper into AI, the human patient experience, performance tracking, accountability, missed calls, recare, unscheduled treatment, and the opportunities already sitting inside many practices. **Learn more about REACH** Visit **getreach.co** to learn more and schedule a conversation with a member of the REACH team. You can also connect directly with Cory Pinegar on LinkedIn or Facebook. Dental Drill Bits with Dana Pardue and Sandy Pardue brings you practical strategies for building a stronger, more productive and profitable dental practice.