Daily Creative with Todd Henry
Aug 19, 2026 · 7 min · 7 segments
In this episode, we unpack the story of Teruo Yabe and his remarkable turnaround of the Tokyo bullet train cleaning teams—transforming a low-morale, high-turnover environment into the global gold…
Todd HenryHost
He was asked to turn around the company responsible for cleaning the bullet trains at Tokyo Station.

In short, morale was terrible, turnover was high, and as a result, complaints were constant.

His predecessors had tried all of the obvious things, like more supervision, more inspections, and more checklists, but every one of those attempts just made the situation worse.

He stopped treating the cleaners as invisible labor and started treating them as the people responsible for a passenger's entire experience on the train.

Each crew member owned one car, roughly 100 seats, with about seven minutes to turn it around before the next departure.

Incredibly, the previously disengaged crews began proposing their own improvements.

Passengers who began watching the newly engaged cleaners work, they started picking up after themselves.

Today, the cleaning turnaround on the train is known as the seven-minute miracle, and rail operators fly in from around the world to study it.

He was asked to turn around the company responsible for cleaning the bullet trains at Tokyo Station.

In short, morale was terrible, turnover was high, and as a result, complaints were constant.

His predecessors had tried all of the obvious things, like more supervision, more inspections, and more checklists, but every one of those attempts just made the situation worse.

He stopped treating the cleaners as invisible labor and started treating them as the people responsible for a passenger's entire experience on the train.

Each crew member owned one car, roughly 100 seats, with about seven minutes to turn it around before the next departure.

Incredibly, the previously disengaged crews began proposing their own improvements.

Passengers who began watching the newly engaged cleaners work, they started picking up after themselves.

Today, the cleaning turnaround on the train is known as the seven-minute miracle, and rail operators fly in from around the world to study it.
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