You send the estimate over email and wait. They compare your number to two others and pick the cheapest one. You never had a chance — because you were never in the room.
In this episode of Contractor Cuts, Clark and James walk through every point of contact between a lead coming in and a signature going on the estimate — when to call, when to Zoom, when to go face-to-face, and why you should never send new numbers by email.
They cover:
- Why speed on the first contact matters more than anything else you do
- Capturing scope, budget, and the *why* behind the renovation on that first call
- The either/or questions that reveal a client's budget without asking for it
- How to turn down a job you don't want without burning the relationship
- When the desk estimate helps the sale — and when it just adds friction
- Why you always schedule the next contact before ending the current one
- The real story of a $250K job they almost lost to a bad framing number — and won anyway
- Giving every lead 100%, even when 100% means "I can't take this one"
- Why the $5,000 job deserves the same process as the six-figure one
If your estimates keep going out and going quiet, this is the episode that fixes the gap.
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**Contractor Cuts is a weekly podcast for contractors who want to build a better business** — covering sales, operations, hiring, finances, and everything in between.
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