Jul 16, 2026 · 25 min · 13 segments
In this episode, Amas Tenumah and Bob Furniss explore the evolving landscape of customer service, tiered service models, and the role of technology in delivering personalized experiences. They discuss…
Amas TenumahHost
Bob FurnissHost
And for the purposes of this conversation, this is an idea I was toying around with years ago and I, and I put it in the book.
Um, and somebody brought it up to me, um, a couple of weeks ago while I was in Vegas.
So the idea is if you think about customer service, and by customer service I'm gonna, I'm gonna exclude self-service.
The idea is sort of like, well, maybe companies should just charge for it, you know.
So for whatever reason, all the companies have gotten together and decided like giving us kinda that level of service is too expensive.
And for the purposes of this conversation, this is an idea I was toying around with years ago and I, and I put it in the book.
Um, and somebody brought it up to me, um, a couple of weeks ago while I was in Vegas.
So the idea is if you think about customer service, and by customer service I'm gonna, I'm gonna exclude self-service.
The idea is sort of like, well, maybe companies should just charge for it, you know.
So for whatever reason, all the companies have gotten together and decided like giving us kinda that level of service is too expensive.
The rest of this transcript — segmented and speaker-labeled, so you land on the exact moment something was said
Search every transcript — by keyword, by phrase, or by meaning, across every show Radar indexes
Trends — what is surging across podcasts, measured against its own baseline
Alerts — when a name you follow appears in a newly indexed episode
No account is needed to search Radar.
