The Hidden Cost of Keeping a Toxic Top Performer

And how many bad apples are there on the average team of seven or eight people? Out of seven or eight people, there's one bad apple.

Oh, there's one.

And he brings them or she brings them into the little pod of discontent.

They're the ones.

Coffee.

Point that phrase.

Pod of discontent.

I like

that.

And it's like, ooh, what about this? And ooh, what about that? And oh.

It wrecks the whole team and will tell you that the leaders do not pull the plug quick enough.

So what you're saying is there, it is a people problem.

It can be one person that poisons the rest of the people.

But the leader, the sales manager, I'll say, or the owner allows it to happen.

And when they finally lose that person or hopefully get rid of them, they go, oh, this feels nicer.

The whole atmosphere changes.

Isn't this great? But how come it takes them so damn long?

What if that person, Leah... is their top performer.

They are billing out.

I mean, they're going nuts.

I mean, they're the top biller by far.

And them leaving would put a massive hole in your revenue picture.

Now what do

we do? What else are they doing? You're not a producer.

Yeah, you're the best person on the team.