Building Impact at Scale: Resilience, Innovation & Leadership with Noopur Chaturvedi

You're absolutely right.

did my computer science engineering.

And to that extent, I've always been comfortable with technology.

I happened to, after my MBA, join a bank.

And I started toying with the idea of technology in the banking sector.

And even as I was trying to bring both of these together at Citibank, a lot more happened in India in terms of digital transformation.

We all saw first the era of smartphones and the Indian populace leapfrogged from systems to directly smartphones.

So we saw that degree of transformation.

Then even where digital identity came a reality for the country, we saw another time where everyone had an Aadhaar card and we were being proud to carry that identity with them.

In all of this, I think one of the biggest transformation has been with regards to digital payments, right? And I'm absolutely fortunate to have really been part of that entire transformation journey, although from various sites.

So at one point of time, I was working with the banks, trying to figure out how to make digital payments a reality for our customers.

But at that point of time, this was more a convenience layer.

From there to joining Samsung, to joining payment and data, to now this role, I think I've seen the full circle and the entire vantage

of

the ecosystem moving from convenience layer of digital payments to now economic infrastructure of everything that we do.

So today, you talk to the kids of the group or the senior most people, everyone is using digital payments for a number of use cases.

And the ecosystem does not have closed-loop solutions anymore.

They're happy to drive on the infrastructure and create innovations on top of the digital infrastructure that we've created.

So the impact is

much more.

You might know the numbers, but more than 50% of world's digital payments happen in India, right? That's over the last few months.

So that's the kind of impact we've created.

We process multi-billion transactions every month, right? And we have been able to reach almost one-third in terms of big payments, households in the country.

who are not digitally enabled, they feel comfortable using digital apps for their payments.

So I think it has been a big impact over the last one decade.