Dodging Data Disasters

Sterile processing departments rely on data to drive everything from tray tracking and workflow visibility to reporting, compliance and operational decision-making. But when that data becomes inconsistent, incomplete or disconnected from day-to-day workflows, even the most advanced technology can struggle to deliver meaningful insights. What often appears to be a software issue is frequently the result of workflow drift, inconsistent scanning practices, inaccurate tray builds or training gaps that have accumulated over time. For healthcare organizations focused on operational excellence, the challenge is not collecting more data. It is ensuring the data reflects reality. Without trustworthy information, reporting becomes unreliable, accountability becomes difficult and SPD teams can lose confidence in the systems designed to support them. How can sterile processing leaders identify the warning signs of poor data quality before they create reporting issues, workflow inefficiencies and operational blind spots? Welcome to ConCensis. In this episode, host Daniel Litwin, the Voice of B2B, sits down with Jill Sweeney, Senior Clinical Educator at Censis Technologies, and Jennifer Bingaman, Director of Business Services at Censis Technologies, to explore the root causes of common “data disasters” in sterile processing departments. Together, they discuss how workflow consistency, scanning compliance, tray accuracy, reporting practices and ongoing training all contribute to cleaner data and more effective SPD operations. The conversation provides practical guidance for organizations looking to improve system utilization, increase trust in reporting and create a stronger foundation for data-driven decision-making. What You'll Learn... • Why unreliable data is often a symptom of workflow inconsistency rather than a technology failure, and how organizations can identify the root causes before they impact operations. • How inconsistent scanning behaviors create downstream reporting challenges, reduce visibility and weaken confidence in system data. • The role tray builds, instrument records and data accuracy play in maintaining trust across SPD teams and leadership. • Why reporting frustrations frequently stem from process issues and workflow variation rather than incorrect reports. • How onboarding drift, training gaps and evolving departmental practices can slowly erode data quality over time. • Practical strategies for leaders and frontline teams to improve accountability, strengthen workflow compliance and build a culture of continuous data integrity. About the Guests Jill Sweeney serves as Senior Clinical Educator at Censis Technologies, where she works directly with healthcare facilities to improve workflow adoption, system utilization and sterile processing best practices. Drawing on more than a decade of experience in the SPD industry, she helps organizations align technology, training and operational processes to support stronger performance and more reliable outcomes. Jennifer Bingaman is Director of Business Services at Censis Technologies. She specializes in helping healthcare organizations understand, interpret and act on operational data. Her work focuses on identifying workflow gaps, improving reporting accuracy and helping SPD leaders transform data into actionable insights that support efficiency, accountability and continuous improvement.