Oct 1, 2026 · 21 min · 7 segments
**Host: Janessa Steele** **Guests: Matt Duncan, Sheila Dusseau** This is an episode of **CLOC Talk**, a podcast for legal operations professionals, recorded live at CGI. The episode takes a global…
Let's jump into it and talk a little bit about what you've been seeing in the last year or so in legal ops in Australia specifically.
And at our first quarterly meeting for every calendar year, we always survey our membership.
So last year was around, you know, looking, piloting, exploring some of the foundational models, like co-pilot.
But this year it's about actually putting these cases into action and really standing up workflows that can deliver some efficiencies in component tasks within those workflows.
It came out in our survey as well in terms of technology being the key focus for pretty much all of our members across the community.
So the presentation tomorrow with different regional perspectives is obviously Australia, but also EMEA and a couple of regions from there.
So the intention for the session tomorrow was just to talk about what some of those nuances were between different areas.
And as Anna said, that quarterly catch-up in Australia allows you to track what everyone's sort of mainly focused on.
But there's also, underneath all of that, the legal ops community in Australia is doing sort of other parts of the wheel.
You could look at the clock compass wheel, or you could look at other tools like that.
The firm and vendor management's got a strong focus because of economical reasons.
But technology and a shift probably from between last year to this year from sort of the focus on information governance and getting that right through to enhancing knowledge management as being the thing that will really power AI for particularly in-house teams.
Let's jump into it and talk a little bit about what you've been seeing in the last year or so in legal ops in Australia specifically.
And at our first quarterly meeting for every calendar year, we always survey our membership.
So last year was around, you know, looking, piloting, exploring some of the foundational models, like co-pilot.
But this year it's about actually putting these cases into action and really standing up workflows that can deliver some efficiencies in component tasks within those workflows.
It came out in our survey as well in terms of technology being the key focus for pretty much all of our members across the community.
So the presentation tomorrow with different regional perspectives is obviously Australia, but also EMEA and a couple of regions from there.
So the intention for the session tomorrow was just to talk about what some of those nuances were between different areas.
And as Anna said, that quarterly catch-up in Australia allows you to track what everyone's sort of mainly focused on.
But there's also, underneath all of that, the legal ops community in Australia is doing sort of other parts of the wheel.
You could look at the clock compass wheel, or you could look at other tools like that.
The firm and vendor management's got a strong focus because of economical reasons.
But technology and a shift probably from between last year to this year from sort of the focus on information governance and getting that right through to enhancing knowledge management as being the thing that will really power AI for particularly in-house teams.
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