Aug 26, 2026 · 18 min · 7 segments
Why does the question of L&D's return on investment refuse to go away, decade after decade? What does it really mean to measure success as a learning and development function — and are we often…
Jo SquiresHost[upbeat music] We can't truly make business impact if we don't understand the world that they live in.

So in five years' time, what might organizations be asking of L&D professionals that they are not asking today?
Somebody said, uh, that somebody could do the analysis with the sniff of a rag, right? [laughs]
You know, you're thinking that is, that is beautiful way of thinking about that.

I am Jo Squires, learning designer at CIPD, and we're back with part two of our special episode interviewing our wonderful guest, David James.
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[upbeat music] We can't truly make business impact if we don't understand the world that they live in.

So in five years' time, what might organizations be asking of L&D professionals that they are not asking today?
Somebody said, uh, that somebody could do the analysis with the sniff of a rag, right? [laughs]
You know, you're thinking that is, that is beautiful way of thinking about that.

I am Jo Squires, learning designer at CIPD, and we're back with part two of our special episode interviewing our wonderful guest, David James.