Let’s Get Serious About AI

[upbeat music] Welcome to Breaking Banks.

I'm Jason Netterickson, I am your host, and I am excited for this conversation.

It isn't really about a chatbot, but we will talk about a chatbot.

It's really about decision-making because right now, almost every bank and credit union in the country is pouring money into AI.

And to be honest, the numbers say most of them can't prove it's working.

So instead of asking what tool should I use, we're going to sit down with two people who've actually had to make the calls.

Where should they focus first? Should it be a build versus buy or a rent? And how, or rather, can you measure if any of it is actually working at this phase? Joining me are Bev Anderson, president and CEO of BECU, and Nadeem Hamsani, who leads the AI strategy and innovation practice there.

BECU is one of the largest credit unions in the country, which means Bev and Nadeem aren't just talking theory, they're actually implementing at scale.

They're the ones who had to decide, with real member trust on the line, what getting serious about AI actually means.

[upbeat music] Welcome to Breaking Banks.

I'm Jason Netterickson, I am your host, and I am excited for this conversation.

It isn't really about a chatbot, but we will talk about a chatbot.

It's really about decision-making because right now, almost every bank and credit union in the country is pouring money into AI.

And to be honest, the numbers say most of them can't prove it's working.

So instead of asking what tool should I use, we're going to sit down with two people who've actually had to make the calls.

Where should they focus first? Should it be a build versus buy or a rent? And how, or rather, can you measure if any of it is actually working at this phase? Joining me are Bev Anderson, president and CEO of BECU, and Nadeem Hamsani, who leads the AI strategy and innovation practice there.

BECU is one of the largest credit unions in the country, which means Bev and Nadeem aren't just talking theory, they're actually implementing at scale.

They're the ones who had to decide, with real member trust on the line, what getting serious about AI actually means.