Sep 4, 2026 · 4 min · 3 segments
Should you open a second location—or go all-in on online? Before you expand, ***Sara Burks*** is here discuss four things every retailer needs to assess: your customer, your why, your time, and your…
Sara BurksGuest
Ashley AldersonHost
I've covered that in other videos, but I just wanted to come back to that and say, before you say yes to the second store or you say yes to closing store one and opening strictly online and focusing there, I have to go back and ask you, what is your why? Who are those customers? Assuming that you already know that, who they are, how you're going to serve them, but then go back and decide what is your why? What's the reason you're getting out of bed every morning and continuing to do this? Have your passions changed? Because if your why is big enough, you'll find out how to do this, right? But all too often, the number one biggest mistake I see retailers make is jumping into that second location or trying to go more into the online space, including your brick and mortar, simply because we've overbought in inventory.

Do you have time for that? Do you have a customer need for that? Do you have the people asking you and the team in place to make that happen? Because all of these extra things you want to take on, you're not getting any more time into your week, right? So what are you going to let go or where are you going to find the time to really be able to focus on these things? That's really important.

Maybe it's time to assess all the other things that we're doing and decide, is that really worth it? I honestly feel like less is more.

Trying to be absolutely everything to everyone is gonna spread yourself too wide, too thin, and create a lot of problems.

You've probably heard me say, the bigger you get, the bigger your problems, right? That comes with growth.

So iron out your time, figure out what are those things most important to you, right, that you're super passionate about, and go after those first, as long as you have a customer that wants that.

do those customer interviews, assess your passions, your whys, and assess your time.

Should I open a second location? Or should I deep dive further into online? Because yes, there's opportunity everywhere, every time we turn around, because if you're listening to this and you're one of the ones that has survived the 2020 issues that happened with businesses, there's opportunities knocking every time we turn around.

Do you have time and a passion for this effort? And if so, then it's time to put the pencil to the paper and start mapping out the financial opportunities and the gain.

Don't do it just because you have too much inventory and don't do it simply because you drove down the street and you saw a building for sale or for rent.

I honestly believe if you can dive in and do really awesome at the less, the more will come.

I've covered that in other videos, but I just wanted to come back to that and say, before you say yes to the second store or you say yes to closing store one and opening strictly online and focusing there, I have to go back and ask you, what is your why? Who are those customers? Assuming that you already know that, who they are, how you're going to serve them, but then go back and decide what is your why? What's the reason you're getting out of bed every morning and continuing to do this? Have your passions changed? Because if your why is big enough, you'll find out how to do this, right? But all too often, the number one biggest mistake I see retailers make is jumping into that second location or trying to go more into the online space, including your brick and mortar, simply because we've overbought in inventory.

Do you have time for that? Do you have a customer need for that? Do you have the people asking you and the team in place to make that happen? Because all of these extra things you want to take on, you're not getting any more time into your week, right? So what are you going to let go or where are you going to find the time to really be able to focus on these things? That's really important.

Maybe it's time to assess all the other things that we're doing and decide, is that really worth it? I honestly feel like less is more.

Trying to be absolutely everything to everyone is gonna spread yourself too wide, too thin, and create a lot of problems.

You've probably heard me say, the bigger you get, the bigger your problems, right? That comes with growth.

So iron out your time, figure out what are those things most important to you, right, that you're super passionate about, and go after those first, as long as you have a customer that wants that.

do those customer interviews, assess your passions, your whys, and assess your time.

Should I open a second location? Or should I deep dive further into online? Because yes, there's opportunity everywhere, every time we turn around, because if you're listening to this and you're one of the ones that has survived the 2020 issues that happened with businesses, there's opportunities knocking every time we turn around.

Do you have time and a passion for this effort? And if so, then it's time to put the pencil to the paper and start mapping out the financial opportunities and the gain.

Don't do it just because you have too much inventory and don't do it simply because you drove down the street and you saw a building for sale or for rent.

I honestly believe if you can dive in and do really awesome at the less, the more will come.
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