What happens when artificial intelligence gets really, really good at reading people?
Well, apparently, poker is about to become a lot less fun—and Jeffrey Hansler is about to become a lot poorer. In this episode of Biz-Souls, Rona Lewis and Jeffrey Hansler dive into the fascinating, and slightly creepy, world of AI analyzing facial expressions, body language, breathing and those tiny involuntary reactions humans make before they say, ‘I’m not bluffing.’
Now a computer may be letting others know, ‘Your left eyebrow says otherwise.’
And that's where this conversation gets much bigger than poker. If AI can detect a bluff at the poker table, what happens when that same technology walks into a boardroom? A negotiation? A job interview? A courtroom?
A Zoom meeting where someone says, ‘We’re really excited about this opportunity,’ while their face is apparently screaming, ‘Please get me out of this meeting.’
Rona and Jeffrey explore what happens when AI starts interpreting human behavior, and whether we should actually trust it. Because humans already have plenty of problems interpreting each other. Now we're handing the job to a machine.
The conversation wanders, because, well, it’s Biz-Souls, and it lands on some seriously important questions:
• Should AI be allowed to determine whether someone is bluffing?
• What happens when technology starts judging candidates based on facial expressions or personality?
• Could AI actually reinforce the biases we're trying to eliminate?
• Should a CEO be penalized because an algorithm thinks they don't look confident enough?
• What happens to thoughtful leaders who naturally keep their options open?
• And at what point does “using data” become “letting the machine decide who you are”?
The hosts also get into the fascinating work of Dr. Paul Ekman and micro expressions, the tiny facial reactions that can reveal emotions before we consciously control them. His research became the inspiration behind the television series Lie to Me.
Perhaps the biggest question is this: Just because AI CAN read us, should we let it?
Technology can process enormous amounts of information. It can spot patterns humans miss. It can analyze thousands of signals simultaneously. Humans aren't spreadsheets. We're complicated. We change our minds. We second-guess ourselves. We bluff. We get nervous. We say something stupid and then spend the next three days wondering why we said it.
And sometimes a thoughtful person looks uncertain because they're actually thinking.
That might be a problem if an algorithm decides uncertainty equals weakness. The conversation eventually lands where Biz-Souls loves to land:
• How do we use technology without losing our humanity?
• Because the future probably isn't going to be human versus AI.
• It's going to be humans using AI and figuring out when to trust it, when to question it, and when to tell it, ‘Thanks, HAL, we'll take it from here.’
And as for Jeffrey's poker career? Let's just say he's already admitted that people can read him like a book. Apparently, they don’t even need AI.
So, watch, listen, laugh, think, and if you play poker with Jeffrey afterward, he’ll supply the cash.
Then share, subscribe, and follow for more fun with Biz-Souls.
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