S4 EP12: Balayage Boards, Booking Systems & Breakage | Behind The Podcast

But first of all, we wanted to start off with A sort of, a debate that I keep seeing online about should clients know their formula? You mean their

colour formula? Yeah, so

not necessarily, you know, obviously their tones, you know, what you use, but the actual formula, like the measurements of it, should clients know that?

I don't think they need to know it.

I have one client, she used to come to me every four weeks for a root, so she gets a 406% on her root, she comes in 100% white.

And I say to her, listen, I will not be offended if you want.

She says, I can tell you, see, because it was so simple.

It was one colour.

I know, obviously, I'm the professional, but I thought, you're coming in every four weeks.

I was like, if you want, I'll tell you, and you can stretch it to eight.

But I don't think people need to know they've got like 10 grams of 10-6-9 and four grams of 9-6-0, things like that.

They don't need to know that because it doesn't affect their hair colour.

But what about if, I don't know, if someone phoned you saying, I'm going to another salon, can you give me your formula?

I feel like in that scenario, if somebody was moving and they were moving too far to come to the salon, then yeah absolutely I would

give it

I would definitely do that because I would want them to make sure that they still got their colour I think it's part of what makes you look better like as a professional and a lot of the time as you know if a client's been coming to you you do build up a friendship

so

I would want somebody to do that for me but we had a client come to us actually so it was a salon not far from where we are closed down and the girl the stylist that she had actually was going so she was doing it from home so she was setting up a bit like Lisa like a mobile home sort of a mobile home caravan a home salon um and for whatever reason the the lady wanted to just still come to like you know a high street salon whatever that's fine um so she had brought the formula with her that the girl had given her and just by chance it was the same same brand of colour as well so to be honest if someone usually comes with a formula I do always you'll be the same you like to assess it yourself anyway but I thought well I'll just out of interest I just wanted to see what they had given them Now, I don't know if it was done out of badness or...

It's the only thing it can be because the ladies' hair was a level nine.

So for people that aren't hairdressers, so that's, you know, it's a blonde, really blonde.

Probably more like nine.

One of

the lightest, really, isn't it? Yeah, pretty much, yeah.

And the formula was level six.

So there is no way that that could have been the right formula.