“你问我答”：如何用英语沟通和处理工作中的失误
Sep 16, 2026 · 8 min · 9 segments
职场中难免会犯错，但犯错后应该如何得体地承认失误、表达歉意，并向同事或上司说明情况呢？本期节目中，我们分享一些实用的英语表达，帮助你在承认错误、解释原因和说明改进措施时表达得更加自然、专业。
- Speakers
- FeifeiHostGeorgieHost
Sep 16, 2026 · 8 min · 9 segments
职场中难免会犯错，但犯错后应该如何得体地承认失误、表达歉意，并向同事或上司说明情况呢？本期节目中，我们分享一些实用的英语表达，帮助你在承认错误、解释原因和说明改进措施时表达得更加自然、专业。
Gosh, well I can relate to this question.
Don't worry, I can tell you exactly how I dealt with my situation.
Great! OK, so in your situation, it was your fault, so it's best to take accountability.
That means you acknowledge your responsibility.
刚才Georgie就提到,他最近不小心把一项工作给忘了。 当我们由于自己的原因出现了失误的时候,经常需要take accountability, 也就是承担责任,主动承认和接受自己的错误,并采取行动进行弥补。 What did you say when you forgot to complete the project on time, Georgie?
Well, to introduce the issue, I said, there's something I need to draw your attention to.
Then, I didn't meet the deadline and I apologise for that.
You could also say, I take responsibility for that.
Or an informal expression, I dropped the ball on that.
Those are some good tips.
And they are all expressions showing sincerity.
常有人说真诚才是最大的武器。 在英语中,我们可以用 There's something I need to draw your attention to.
有件事得请你关注一下,来引出具体出问题的事情。 然后再用 I apologize for that.
或者 I take responsibility for that.
来诚恳地承认错误。 But next, you've got to put forward a solution.
You need to let your manager or colleague know that you want to reduce the negative consequences.
Exactly.
You could say, but don't worry, I have a plan to sort it out.
Here's what we can do.
Then you should tell them how you plan to fix it.
In my case, I said that I would finish the project this afternoon, so it would only be a day late.
Gosh, well I can relate to this question.
Don't worry, I can tell you exactly how I dealt with my situation.
Great! OK, so in your situation, it was your fault, so it's best to take accountability.
That means you acknowledge your responsibility.
刚才Georgie就提到,他最近不小心把一项工作给忘了。 当我们由于自己的原因出现了失误的时候,经常需要take accountability, 也就是承担责任,主动承认和接受自己的错误,并采取行动进行弥补。 What did you say when you forgot to complete the project on time, Georgie?
Well, to introduce the issue, I said, there's something I need to draw your attention to.
Then, I didn't meet the deadline and I apologise for that.
You could also say, I take responsibility for that.
Or an informal expression, I dropped the ball on that.
Those are some good tips.
And they are all expressions showing sincerity.
常有人说真诚才是最大的武器。 在英语中,我们可以用 There's something I need to draw your attention to.
有件事得请你关注一下,来引出具体出问题的事情。 然后再用 I apologize for that.
或者 I take responsibility for that.
来诚恳地承认错误。 But next, you've got to put forward a solution.
You need to let your manager or colleague know that you want to reduce the negative consequences.
Exactly.
You could say, but don't worry, I have a plan to sort it out.
Here's what we can do.
Then you should tell them how you plan to fix it.
In my case, I said that I would finish the project this afternoon, so it would only be a day late.
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