EPISODE 242: A FICO EXEC TALKS AI TRUST AND WEARING TWO HATS

While it’s rare to see the roles of CIO and Chief Customer Officer combined — especially at a company as large and established as FICO — Mike Trkay uses his perch to gain a unique insight on how back-end IT and customer-facing platforms unite to form a complete picture of consumer tech in action. Trkay talks about the roots of FICO’s machine learning — now three decades old — and looks at how AI in the future will solve consumer problems and grant insight on an unprecedented level of speed and agentic accuracy, measured in milliseconds.