Jul 6, 2026 · 0 min · 13 segments
With Bad Services, the new book from Lou Downe out now, we’re delving into each chapter, focusing on the causes of Bad Services. In episode 8, we’re talking about Purpose Why does a lack of purpose…
Lou DowneHost
Sarah DrummondHost
Welcome to Bad Services from the School of Good Services, the podcast that delves into why services fail and how we fix them.
We've got funny stories, weird metaphors, dubious jokes, and grandiose patterns galore to explore exactly how we got to this world of bad services and what we can do about it.
As ever, I'm joined by my eminently qualified co-host, Dr. Sarah Drummond, the better half of the School of Good Services.
In the next few episodes, we're going to be delving back into the organization and more deeply into the new book, Bad Services.
In this episode, we're talking about the first cause of bad services, lack of purpose.
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