Appearance Matters: The Podcast!
Sep 14, 2026 · 55 min · 10 segments
In this month’s episode, we bring you Phyllida Swift’s Keynote speech from the Appearance Matters 11 Conference, which took place in Bristol in June 2026. Phyllida is CEO of Face Equality…
Phyllida SwiftGuest
Ella GuestHost
I'm not gonna go into the super gory details, but I am gonna show my face healing post-accident.

I think it's important, given it's a keynote, I often intentionally don't share my experiences nowadays, which is something we'll come to later.

in the same way that disability is a tricky word, especially for lots of people within the visible difference community.

But please, if you take one thing away from today, just know that these are the words that afford us our rights.

We ourselves absolutely have to assert them and encourage others to do the same.

Not least, we all have the duty to counteract the ableism that creates that aversion to these words, and whatever the equivalent is for disfigurement.

I know people have trialed out things like facism, but it's way too close to fascism, and we've got more than enough of that right now.

So as Ella mentioned, I was in a car accident in 2015 when I was supposed to be volunteering in Ghana, 22 years old, and It was in the summer break between the second and third year of university.

We were driving overnight when we got into a crash at apparently 100 kilometers an hour, and we hit another coach and flipped off the road.

And our saving grace was a girl called Alicia who was in the front of the van on the right-hand side because the whole left-hand side had crumbled in, as you can see.

She had to turn the lights on at this hospital and bang on the doors to get them to let us in.

I was then put onto a metal table in the waiting room where I had my first surgery to stop me from bleeding and had a blood transfusion at the same time.

An iPhone screen seems to break at the most minor of inconveniences, and yet mine came out of the crash completely unscathed.

I'm not gonna go into the super gory details, but I am gonna show my face healing post-accident.

I think it's important, given it's a keynote, I often intentionally don't share my experiences nowadays, which is something we'll come to later.

in the same way that disability is a tricky word, especially for lots of people within the visible difference community.

But please, if you take one thing away from today, just know that these are the words that afford us our rights.

We ourselves absolutely have to assert them and encourage others to do the same.

Not least, we all have the duty to counteract the ableism that creates that aversion to these words, and whatever the equivalent is for disfigurement.

I know people have trialed out things like facism, but it's way too close to fascism, and we've got more than enough of that right now.

So as Ella mentioned, I was in a car accident in 2015 when I was supposed to be volunteering in Ghana, 22 years old, and It was in the summer break between the second and third year of university.

We were driving overnight when we got into a crash at apparently 100 kilometers an hour, and we hit another coach and flipped off the road.

And our saving grace was a girl called Alicia who was in the front of the van on the right-hand side because the whole left-hand side had crumbled in, as you can see.

She had to turn the lights on at this hospital and bang on the doors to get them to let us in.

I was then put onto a metal table in the waiting room where I had my first surgery to stop me from bleeding and had a blood transfusion at the same time.

An iPhone screen seems to break at the most minor of inconveniences, and yet mine came out of the crash completely unscathed.
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