Aug 20, 2026 · 48 min · 12 segments
How do you start a project well when the real world is messy, teams form gradually and not everything is ready on day one? In this episode, Emma speaks to Lindsey Brown from the V&A, Kerry Daly from…
Anita TsujiGuest
Kerry DalyGuest
Emma Di VitaHost
Lindsay BrownGuest
It's an, a different approach where you have to be a bit more adaptable and agile and, you know, it's all about pace and speed and creating momentum, which is something I'll come back to.

But that's, um, interesting that you need to start the project before you've got everything ready to go.

I imagine project managers like to have everything ready and stacked up and prepared, but you're kind of being pushed to go slightly before you're ready.

Lindsay, what's it like in your sector? Um, is it the same? Is that s- ringing true for you as well, what they're saying?

Uh, I think so, but I think I'm slightly different in that I work client side, and I have done in this job and my previous job.

So we do, in my team anyway, there's lots of different programs and program project managers across the V&A that do very different things.

But in my team, um, yeah, we work a lot with internal people, and we do work a lot with consultants.

Um, but because of the nature of what we're doing, I think we spend a lot of time figuring out with them what we're gonna do before we start it.

So I think there's a lot of legwork that has to happen before I feel like the project has started.

But I guess I would say it's when, um, there's like a genuine commitment to do something, and we've all agreed to do it, and everyone's like, "Let's go." So yeah, there is lots of stuff to get to that point, but, um, that's the kind of moment for me.

But, um, uh, you kind of hope that by the time you've got to that meeting, everyone has been prepared, there's no surprises.

It's really a kind of like, uh, official moment, but it's not the moment where the work gets done.

So what, what work needs to happen before you get to the point of, uh, kind of having a launch meeting, ideally? What do you like to have ready? And I imagine preparation is critical for a successful meeting.

So have you got any advice or, um, experience that you can draw on, that, that you could share that has worked or that you try to do?

So, um, for me, as part of the project launch, it's all about having the key resources in place and knowing what they're delivering.

So going to the stakeholders, like doing a bit of the pre-work with the resources that you're gonna be using, getting the buy.

A lot of the time in our project launch is all about our management plans, like our construction phase plans, our environmental management plans, the quality plans, the commercial strategy.

It's an, a different approach where you have to be a bit more adaptable and agile and, you know, it's all about pace and speed and creating momentum, which is something I'll come back to.

But that's, um, interesting that you need to start the project before you've got everything ready to go.

I imagine project managers like to have everything ready and stacked up and prepared, but you're kind of being pushed to go slightly before you're ready.

Lindsay, what's it like in your sector? Um, is it the same? Is that s- ringing true for you as well, what they're saying?

Uh, I think so, but I think I'm slightly different in that I work client side, and I have done in this job and my previous job.

So we do, in my team anyway, there's lots of different programs and program project managers across the V&A that do very different things.

But in my team, um, yeah, we work a lot with internal people, and we do work a lot with consultants.

Um, but because of the nature of what we're doing, I think we spend a lot of time figuring out with them what we're gonna do before we start it.

So I think there's a lot of legwork that has to happen before I feel like the project has started.

But I guess I would say it's when, um, there's like a genuine commitment to do something, and we've all agreed to do it, and everyone's like, "Let's go." So yeah, there is lots of stuff to get to that point, but, um, that's the kind of moment for me.

But, um, uh, you kind of hope that by the time you've got to that meeting, everyone has been prepared, there's no surprises.

It's really a kind of like, uh, official moment, but it's not the moment where the work gets done.

So what, what work needs to happen before you get to the point of, uh, kind of having a launch meeting, ideally? What do you like to have ready? And I imagine preparation is critical for a successful meeting.

So have you got any advice or, um, experience that you can draw on, that, that you could share that has worked or that you try to do?

So, um, for me, as part of the project launch, it's all about having the key resources in place and knowing what they're delivering.

So going to the stakeholders, like doing a bit of the pre-work with the resources that you're gonna be using, getting the buy.

A lot of the time in our project launch is all about our management plans, like our construction phase plans, our environmental management plans, the quality plans, the commercial strategy.
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